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https://www.thinkhdi.com/library/supportworld/2016/staffing-ratios-for-support.aspx
On average, each employee contacts the support center 10 times per year (.83 times per month). The average handle time per contact is 23 minutes, by phone or email. Organization 2 has 3,500 employees in a straightforward environment, using commercial off-the-shelf (COTS) software.
https://www.computereconomics.com/article.cfm?id=1261
Desktop Support Staffing Ratios: Executive Summary Desktop computers, including laptops and workstations, have become essential items for most employees, who rely on these machines as their primary means of access to corporate systems.
https://www.techrepublic.com/article/what-is-a-reasonable-end-user-tech-support-ratio/
Concerns of cost control combined with quality of service often make finding the optimum end-user to tech-support ratio difficult. There are a variety of factors that affect the number of support ...Author: Singer Singleton
https://orangematter.solarwinds.com/2018/05/30/whats-the-average-service-desk-to-employee-ratio/
One lucky support member works in a tech-savvy environment with a 30:1 user to service desk worker ratio, while another is outnumbered with an 800:1 ratio. An informal average from 17 reported user to service desk worker ratios on numerous IT discussion threads was 242 users to one service desk worker.
https://www.beyondtrust.com/assets/documents/HDI_2013_Research_Corner_Staffing_Desktop_Support.pdf
The data show that for small organizations supporting fewer than 2,000 end users, desktop support will typically support 313 devices per technician. From 2,000 to 10,000 users, the support ratio grows to one desktop technician for every 571 devices.
https://www.gartner.com/en/documents/1193316/staffing-for-desktop-management-and-support
Organizations spend almost 4% of their IT budgets on desktop management and support staff, and they frequently ask about proper staffing levels. Gartner tracks staffing metrics; however, even if you're in line with industry-average levels, you could still be understaffed or overstaffed.
https://community.spiceworks.com/topic/880518-desktop-support-people-what-is-your-support-to-end-user-ratio
Apr 06, 2015 · Prior places i have worked it was 1:60 [one desktop support person to 60 people] . After removing "non computer users" f... 190 replies Policies & Procedures After removing "non computer users" from the total employee count, I am the primary desktop su...
https://www.techrepublic.com/blog/decision-central/deciding-the-proper-user-it-support-ratio/
When I was an network administrator, the ratio that we often kicked about support was 30-35:1.Author: John Sheesley
https://www.roberthalf.com/blog/management-tips/how-many-help-desk-tier-1-personnel-do-you-need
An overall employee-to-help desk ratio of about 70:1 for organizations with a single operating system and network is considered suitable. That number drops to 45:1 for enterprise networks using a number of operating systems and no consistent hardware standard.
https://www.quora.com/Help-Desk-What-is-the-optimal-corporate-IT-staff-to-end-user-ratio
Oct 21, 2012 · The ratio of desktop support workers to end users is going to vary based on your line-of-business applications, hardware, type of end-user. Gartner says the average is about 75 to 1 for a software development shop (like mine), but simpler users can go a lot higher.
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