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https://www.jitbit.com/news/customer-support-goals/
Apr 04, 2019 · The goal structure should be set in a way that if your customer support representatives achieve their goals it will propel the support manager closer to meeting his or her goals. Which in turn moves the director of support closer to meeting their goals. Typically, the goals of the director will be broad and align with specific company objectives.Author: Robbie Richards
https://community.spiceworks.com/topic/1577968-goals-and-objectives-for-an-it-help-desk-team
May 16, 2016 · Popular Topics in Best Practices. ... The following is a list of metrics that you might use to measure helpdesk activity and performance: Helpdesk * # of tickets per tech per period ... Something to keep in mind is that sometimes goals and objectives can be detrimental to support if you're not careful.
https://www.livecareer.com/resumes/objectives/desktop-support-engineer-resume-objective
Desktop Support Engineer Resume Objective A desktop support engineer performs maintenance on computers. Key tasks involved with this job include diagnosing problems, installing programs, repairing computers and programs, and upgrading the equipment and hardware. In order to succeed in this role, the individual needs to possess superior knowledge …
https://community.infosecinstitute.com/discussion/87557/performance-review-goal-and-key-performance-indicator-help
I work as Desktop Support Technician for a company. We will be having our Performance Review by end of the year, We have to submit goals and key performance indicators. Can you please suggest me which goals and KPI's should I choose? I am confused as this is my first time to do this. Your help will be much appreciated. Regards!
http://www.hdiregina.com/wp-content/uploads/2017/03/The-Future-of-Desktop-Support-What-the-KPIs-are-Telling-Us_HDI-Regina_FINAL.pdf
The Future of Desktop Support Desktop Support Best Practices Series ... goal of minimizing costs ... Desktop Support Performance Quartile Support Function Key Performance Indicator Average Productive Hours Lost per Employee per Year 17.1 25.9 37.4 46.9 Performance …
https://metricnet-prod.s3.amazonaws.com/wp-content/uploads/2013/09/Desktop-Support-Peer-Group-Sample-Benchmark-from-MetricNet-v1.pdf
Company XYZ Peer Group Desktop Support Benchmark Sample Report Only. Data is not accurate. Project Objectives Review and assess the performance of Company XYZ’s desktop support function Benchmark the performance of Company XYZ against a peer group of comparable desktop support organizations
https://www.itarticle.net/new-year-new-goals-setting-new-it-help-desk-support-goals/
Setting these goals for 2013 will help ensure that your IT support team has an even better year from here on out. About the author: Ilan Hertz is the Online Marketing Manager for SysAid Technologies, a leading provider of IT Service Management solutions, deployed at over 100,000 companies around the world.
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