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https://www.computereconomics.com/article.cfm?id=1261
Desktop Support Staffing Ratios: Executive Summary Desktop computers, including laptops and workstations, have become essential items for most employees, who rely on these machines as their primary means of access to corporate systems. Although there is no question concerning the importance of desktop service and support, determining the number of desktop support technicians can be a …
https://www.thinkhdi.com/library/supportworld/2016/staffing-ratios-for-support.aspx
Staffing Ratios for Support: Not the Best Way! by Roy Atkinson November 22, 2016 ... In addition to being a member of the HDI International Certification Standards Committee and the HDI Desktop Support Advisory Board, Roy is a popular speaker at HDI conferences and is well known to HDI local chapter audiences. His background is in both service ...
https://www.zdnet.com/article/users-to-tech-support-ratio/
Users-to-tech support ratio. How many employees should one tech support staff person oversee?CNET's Justine Nguyen explains the golden ratio of users to tech support …
https://www.techrepublic.com/article/what-is-a-reasonable-end-user-tech-support-ratio/
Concerns of cost control combined with quality of service often make finding the optimum end-user to tech-support ratio difficult. There are a variety of factors that affect the number of support ...Author: Singer Singleton
https://www.techrepublic.com/forums/discussions/health-care-ratio-of-pc-support-technicians-to-devices/
Our First level support crew of 7 is mixed between on site PC suport at each campus and 1 rover who travels and covers the offsites. Our current ratio is approx 1 PC Tech to 550-750 devices ...
https://www.beyondtrust.com/assets/documents/HDI_2013_Research_Corner_Staffing_Desktop_Support.pdf
number of desktop support analysts increases at a reduced rate. The data show that for small organizations supporting fewer than 2,000 end users, desktop support will typically support 313 devices per technician. From 2,000 to 10,000 users, the support ratio grows to one desktop technician for every 571 devices. In large
https://www.auvik.com/franklymsp/blog/tech-user-ratio/
Sep 12, 2017 · The question usually comes from an overworked tech who’s drowning in tickets and trying to understand what’s considered a reasonable ratio. The answers can get interesting. On Spiceworks earlier this year, more than 85 people responded with details about the environments they support—and the range was notable.
https://community.spiceworks.com/topic/101548-ratio-of-it-techs-to-computers
Feb 07, 2015 · Has anyone seen a document or article that gives suggestions about a good ratio between the number of technicians in the IT department and the number of computers in a compan... Ratio of IT techs to computers - Best Practices - Spiceworks
https://www.beyondtrust.com/assets/documents/HDI-2013-Desktop-Support-Metrics.pdf
Desktop Support Metrics Written by Mike Hanson Data analysis by Jenny Rains HDI Research Brief, September 2013 1 SEPTEMBER 2013 A t the beginning of my career as a desktop support manager, I searched everywhere for examples of industry-standard measurements for second-level support …
https://www.thinkhdi.com/~/media/HDICorp/Files/Library-Archive/Insider%20Articles/tickets-per-technician.pdf
Tickets per Technician per Month Tickets per technician per month is a desktop support metric. As the name suggests, tickets per technician per month is simply the total number of monthly tickets logged by desktop support divided by the number of tech-nicians working in desktop support.
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