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https://www.techrepublic.com/article/what-is-a-reasonable-end-user-tech-support-ratio/
Concerns of cost control combined with quality of service often make finding the optimum end-user to tech-support ratio difficult. There are a variety of factors that affect the number of support ...Author: Singer Singleton
https://community.spiceworks.com/topic/880518-desktop-support-people-what-is-your-support-to-end-user-ratio
Apr 06, 2015 · After removing "non computer users" from the total employee count, I am the primary desktop support for one hundred and sixty users. [1:160] . I am also responsible for all server backups, and all antivirus. What is the ratio of "feet on the ground desktop support to end users …
https://www.beyondtrust.com/assets/documents/HDI_2013_Research_Corner_Staffing_Desktop_Support.pdf
number of desktop support analysts increases at a reduced rate. The data show that for small organizations supporting fewer than 2,000 end users, desktop support will typically support 313 devices per technician. From 2,000 to 10,000 users, the support ratio grows to one desktop technician for every 571 devices. In large
https://www.thinkhdi.com/library/supportworld/2016/staffing-ratios-for-support.aspx
Which ratio is right? 1 analyst for 3,500 users/customers, or 9 analysts for 3,500 users/customers? Answer: They are both right. That's why ratios are not a good way to calculate staffing levels. You can stop thinking about ratios and start asking How many people it will take to get the work done? That’s a much better question.
https://orangematter.solarwinds.com/2018/05/30/whats-the-average-service-desk-to-employee-ratio/
One lucky support member works in a tech-savvy environment with a 30:1 user to service desk worker ratio, while another is outnumbered with an 800:1 ratio. An informal average from 17 reported user to service desk worker ratios on numerous IT discussion threads was 242 users …
https://www.industryweek.com/the-economy/public-policy/article/22007831/it-matters-it-support-staffend-user-ratio-short-of-ideal
Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees.
https://www.computereconomics.com/article.cfm?id=1261
Desktop Support Staffing Ratios: Executive Summary Desktop computers, including laptops and workstations, have become essential items for most employees, who rely on these machines as their primary means of access to corporate systems. Although there is no question concerning the importance of desktop service and support, determining the number of desktop support technicians can be a …
https://www.quora.com/Help-Desk-What-is-the-optimal-corporate-IT-staff-to-end-user-ratio
Oct 21, 2012 · The ratio of desktop support workers to end users is going to vary based on your line-of-business applications, hardware, type of end-user. Gartner says the average is about 75 to 1 for a software development shop (like mine), but simpler users can go a lot higher.
https://itbenchmark.wordpress.com/2008/12/03/users-to-tech-support-ratio/
Dec 03, 2008 · My name is Justine Nguyen, Director of Desktop Support here at CNET Networks, and I’m here to talk to you today about users to tech support ratio. We’ve been experiencing explosive growth here at CNET Networks, hiring employees left and right.
https://www.roberthalf.com/blog/management-tips/how-many-help-desk-tier-1-personnel-do-you-need
Users will expect the help to be there: Research by Robert Half Technology and HDI indicates that today's users demand IT support to be available anywhere and at any time. Here are some tips to help you determine your staffing requirements for help desk tier 1 support…
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