Desktop Support Training

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Desktop Advanced Support Technician Training Course

    https://www.thinkhdi.com/education/courses/hdi-desktop-advanced-support-technician.aspx
    Training Desktop Advanced Support Technicians are trusted support advisors and advocates that focus on providing efficient and effective resolutions to customers as it relates to service requests, incidents, and problems escalated by the service desk and the business.

Desktop Support Manager Training Course

    https://www.thinkhdi.com/education/courses/hdi-desktop-support-manager.aspx
    Training Desktop support involves more than just supporting desktops. It includes support for laptops, notebooks, printers, and just about anything for which the company plans to provide face-to-face desktop support.

DESKTOP SUPPORT TRAINING - DHCP - IPCONFIG /all EXPLAINED ...

    https://www.youtube.com/watch?v=crXM29OWaiM
    Aug 24, 2016 · If you need a super simple explanation of ip address, DHCP, Default Gateway or DNS... You should watch this video. IPCONFIG /all command demonstrated. Desktop Support Study Guide (affiliate) http ...Author: cobuman

5 IT Certifications to Equip Your Techs with this Year

    https://www.continuum.net/blog/5-it-certifications-to-equip-your-techs-with-this-year
    Jul 10, 2019 · The HDI Desktop Support Technician certification gives help desk technicians the ability to understand and execute critical support operations when visiting clients and providing desk-side support for any on-site repairs at their workstations. In addition, with this certification, technicians will gain valuable customer service experience, developing the interpersonal skills needed to further …



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