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https://www.bmc.com/blogs/customer-service-vs-technical-support/
May 03, 2018 · Customer Service and Technical Support both have their roles in organizations. However, there are significant differences between the two. Customer Service focuses on the experience of the customer. Technical support focuses on resolving a technical issue or problem in the fastest, most cost-effective way.
https://www.kayako.com/blog/customer-support-vs-customer-service/
Dec 22, 2016 · This can be understood in the context of SaaS (software as a service) and other tech companies. Customer support best describes teams dedicated to supporting customers with products and services that need ongoing technical support. But customer service takes a comprehensive view of your customer interactions.
https://study.com/articles/difference_between_customer_technical_support_technician.html
While customer support and technical support technicians may sometimes perform similar duties, such as assisting consumers in basic computer repair, their daily tasks often differ.
https://www.helpscout.com/blog/customer-service-vs-customer-support/
Both customer service and customer support teams are critical to the customer experience delivered by businesses. While both focus on helping customers, the difference between customer service and customer support is that customer support is a specific type of customer service involving other skills such as documentation, product feedback, and technical problem solving.
https://www.quora.com/What-is-the-difference-between-customer-service-and-technical-support
Nov 10, 2017 · The technical support refers to helping customers in aspects of technical side of your product in a friendly and cost-effective way whereas Customer support refers to helping customers by offering services that are cost saving and makes them use your product in a correct manner.
https://www.differencebetween.com/difference-between-customer-care-and-vs-customer-service/
Apr 17, 2011 · Customer care is more of a supportive management, where procedures are pretty essential in encouraging responsiveness to client’s needs and find methods where management can support in achieving commercial goals; Customer service is a hierarchal management that follows procedures and strives to meet administrative and technical requirements.
http://forums.kayako.com/threads/differences-between-customer-service-and-customer-support.26864/
Jul 11, 2011 · One common way to view it, is that customer support is the scope of what support you provide (what, who, how, etc.). Customer service is a measure of how well you provide support. Your customer support methodology, should be robust enough, to ensure that every customer that needs support, can get it.
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