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http://met-networks.com/whats-the-difference-between-help-desk-and-desktop-support/
Help Desk is the central point of contact, (internal or external) to call when issues arise. Technicians would determine the cause of the problem and pass it on to the appropriate team. Desktop Support deals with end users and office equipment, this service would include break-fix...
https://www.abs-inc.com/2017/08/whats-the-difference-between-help-desk-support-and-desktop-support/
Sometimes the separation of duties between help desk and desktop support is blurred because the help desk can leverage remote access tools such as TeamViewer or LogMeIn and perform troubleshooting procedures directly on the end user’s desktop.
https://www.atlassian.com/itsm/service-request-management/help-desk-vs-service-desk-vs-itsm
A help desk was an add on to existing IT activities, whereas the service desk is part of a service-based IT service delivery and IT support ecosystem built around something called “the service lifecycle.” Probably a big reason why the term service desk was used over help desk in ITIL.
https://community.spiceworks.com/topic/783855-help-desk-vs-desktop-support-tech
Feb 10, 2015 · A help desk can provide any kind of service. A desktop support tech is the person who has the primary responsiblity of responding to issues specific to desktop/laptop support. Help desk (with regards to IT) are the first line of support.
https://roicallcentersolutions.com/tech-support/is-there-a-difference-between-a-help-desk-and-tech-support/
Let’s discuss the differences between the help desk and tech support. The help desk is well equipped to handle the most basic questions and offer solutions to relatively simple problems, like resetting passwords, application support, help with software, and server backup.
https://www.bmc.com/blogs/help-desk-vs-service-desk-whats-difference/
Help Desk – the IT Help Desk is typically viewed as being more tactical with the primary goal being to help quickly resolve end users immediate needs and technical issues and incidents. The IT Help Desk can be separate or part of a larger Service Desk operation to …
https://www.cdntechnologies.com/2014/09/19/whats-the-difference-between-desktop-support-and-a-service-desk/
Although the Service Desk NOC and Help Desk are different, they do work together, along with any in-house tech support, to provide cohesive tech solutions to end-users. The Help Desk typically has three tiers of support and may sometimes have to escalate tickets to the Service Desk NOC for resolution.
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