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https://www.symantec.com/connect/forums/basic-vs-essential-support
Symantec helps consumers and organizations secure and manage their information-driven world. Our software and services protect against more risks at more points, more completely and efficiently, enabling confidence wherever information is used or stored.
https://www.symantec.com/en/uk/store/popup.jsp?popupid=essential_vs_basic
Access to updates and upgrades in accordance with Symantec policies; Self Service Support Access to Symantec Support Knowledge Base. Access to the Symantec Connect Security Forum – a forum monitored by Symantec Encryption Support Engineers to answer PGP product questions.
https://www.symantec.com/en/uk/store/popup.jsp?popupid=support-options-lb&class=lbLarge
Support Services Essential Support Basic Support Upgrade Assurance* Telephone Access to Support Engineers: 24x7x365: 8 a.m. - 6 p.m. Business hours-Severity One Initial Response Time Goals: 30 minutes: 1 hour-Downloadable Software Upgrades, Updates, and Packages: Access to Support Knowledge Base: Access to Symantec Connect Security Forum ...
https://www.symantec.com/en/aa/store/popup.jsp?popupid=essential_vs_basic
Support Services Essential Support; Telephone Access to Support Engineers: 24x7x365: Severity One Initial Response Time Goals: 30 minutes: Downloadable Software Upgrades, Updates, and Packages: Access to Support Knowledge Base: Access to Symantec Connect Security Forum: Designated Callers: 6 per product title
http://eval.symantec.com/mktginfo/enterprise/other_resources/ent-support_services_handbook_for_essential_support_and_basic_maintenance_06-2007.en-us.pdf
Lists of support contact numbers can be found at Enterprise Support Assistance and Information. Symantec Basic Maintenance customers are entitled to receive telephone support during their Regional Business Hours only. Symantec Essential Support customers are entitled to receive telephone support 24 x 7x 365.
https://www.symantec.com/support-center/essential-services
Some organizations therefore may require a more advanced level of technical support than that provided by Essential Support. For more information on advanced support offerings, consulting and education services, visit Symantec Technical Services .
https://support.symantec.com/us/en/article.INFO3162.html
Symantec Endpoint Protection Manager (SEPM): On Premises implementations of SEP SBE utilize the SEPM, run locally on one of the machines in the environment to distribute definitions, software updates, policies, and provide central management for the security of the environment.
https://support.symantec.com/us/en/article.tech98539.html
Symantec Security Response updates Symantec Endpoint Protection definitions in response to new virus threats three times daily. By default, the unmanaged client checks for updates every four hours; the managed client updates from the Symantec Endpoint Protection Manager as …
https://support.symantec.com/us/en/article.tech231877.html
Windows Essential Business Server 2008 (64-bit) Windows Small Business Server 2011 (64-bit) ... (as of 12.1.6 MP5; basic compatibility support only. See Endpoint Protection support for Windows 10 Anniversary Update, ... see Symantec Endpoint Protection support for Windows Embedded.
https://support.norton.com/sp/en/us/norton-antivirus-basic/current/info
Get free online support for Norton AntiVirus Basic on how to download, install, uninstall, update, renew and manage subscriptions. ... I want to know the difference between Norton AntiVirus and Norton AntiVirus Basic; Additional Resources. ... 2020 Symantec Corporation ...
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