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https://www.thomas-krenn.com/en/wiki/VMware_vSphere_Support_Differences
Jul 08, 2013 · VMware offers several levels of support. The Basic and Production support levels were formerly known as Gold and Platinum Support. For paid support, there are 4 levels of support that determine how fast a reaction occurs.Author: Thomas-Krenn.AG
https://communities.vmware.com/thread/72052
May 01, 2007 · The same staff field questions for Gold and Platinum. The difference is in the coverage of your support and the SLAs. I would always recommend getting Platinum coverage over Gold as your call will be covered 24/7 by the teams globally if the issue is logged as Platinum 1 - system down.
https://www.vmware.com/pdf/datasheet_platinum.pdf
VMware® Platinum Support is designed with mission-critical applications and production environments in mind. Our global support centers are staffed around the clock to provide you access to our industry-leading expertise in virtualization and years of experience supporting virtual
https://www.vmware.com/support/services.html
VMware employs the largest technical force dedicated to virtualization and specializes in the support of highly complex, varied, heterogeneous and mission-critical virtual and cloud computing environments.
https://www.vmware.com/support/services/production.html
VMware Production Support is designed with your production environments in mind. Our global support centers are staffed around the clock to provide you access to our industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in …
https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/partners/vmware-solution-provider-program-guide.pdf
The VMware Partner Network (VPN) is the framework for collaboration between VMware and our partners, offering a wide range of benefits, training resources, certifications, and rewards to ensure our mutual success. VMware strives to provide a consistent, predictable and profitable program that enables you to grow with us.
https://www.vmware.com/support/services/basic.html
VMware Basic Support is designed for non-critical applications and platforms that require support during normal business hours. Our global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region.
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