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http://met-networks.com/whats-the-difference-between-help-desk-and-desktop-support/
Help Desk is the central point of contact, (internal or external) to call when issues arise. Technicians would determine the cause of the problem and pass it on to the appropriate team. Desktop Support deals with end users and office equipment, this service would include break-fix...
https://www.abs-inc.com/2017/08/whats-the-difference-between-help-desk-support-and-desktop-support/
Sometimes the separation of duties between help desk and desktop support is blurred because the help desk can leverage remote access tools such as TeamViewer or LogMeIn and perform troubleshooting procedures directly on the end user’s desktop.
https://www.cdntechnologies.com/2014/09/19/whats-the-difference-between-desktop-support-and-a-service-desk/
Help Desk : The Help Desk is more customer-oriented. The Help Desk has interaction with the end-user, or someone representing the end-user, to directly respond and resolve technical problems as they arise. Customers or employees can typically reach the Help Desk by clicking a support icon, emailing them, or dialing a toll-free number.
https://marcelshaw.com/2016/03/help-desk-vs-service-desk-whats-difference/
In my first IT job, I worked as a Help Desk Analyst. I supported a software package that tracked individual documents when DOS was predominantly used as the operating system on most IBM-compatible computers. The software we used to support customers would create incidents,...
https://roicallcentersolutions.com/tech-support/is-there-a-difference-between-a-help-desk-and-tech-support/
The help desk is well equipped to handle the most basic questions and offer solutions to relatively simple problems, like resetting passwords, application support, help with software, and server backup. Most problems that require help desk services can be corrected over the phone, or via a …
https://www.atlassian.com/itsm/service-request-management/help-desk-vs-service-desk-vs-itsm
A help desk was an add on to existing IT activities, whereas the service desk is part of a service-based IT service delivery and IT support ecosystem built around something called “the service lifecycle.” Probably a big reason why the term service desk was used over help desk in ITIL.
https://community.spiceworks.com/topic/783855-help-desk-vs-desktop-support-tech
Feb 10, 2015 · A help desk can provide any kind of service. A desktop support tech is the person who has the primary responsiblity of responding to issues specific to desktop/laptop support. Help desk (with regards to IT) are the first line of support.
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