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https://joehertvik.com/help-desk-definitions-level-1-level-2-level-3-support/
In one of my roles, I run a Help Desk for two companies outside of Chicago. One of the confusing things about Help Desk management and talking to people about an IT Operations Help Desk, is that people don’t understand what Level 1, Level 2, and Level 3 Help Desk support is (as well as Level 0 support and Level 4 support, which not everyone talks about).
https://www.greycampus.com/blog/it-service-management/it-support-what-are-the-different-levels
Jan 19, 2018 · Support executive can help over on the phone or help through email. They will provide you the tech solutions that you need to use the intended product. Every help desk is different, but you will find the information and support that you need. The different names for IT support might be confusing. Typical IT support infrastructure
https://emich.edu/it/help/pdf/ithdsle.pdf
IT Help Desk Service Level Expectations Revised: 12/04/2015 Overview The IT Help Desk team consists of one (1) director, four (4) full‐time employees and approximately twenty-five (25) part‐time student employees. This team provides support for 25,000+ people, including students, faculty, staff, alumni, emeritus faculty/staff, and contractors.
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