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https://www.allbusiness.com/the-pros-and-cons-of-help-desk-outsourcing-11789435-1.html
Contracting an outside organization to provide technical support is one of the most widely used forms of outsourcing. But any business looking to outsource help desk services needs to understand the pros and cons and set outsourcing goals.
https://www.aheliotech.com/blog/pros-and-cons-outsourced-vs-in-house-it-support/
IT is just one of the services that can be performed either in-house or outsourced to a vendor. At first glance, it seems counter intuitive for a company to outsource highly-visible or important services. Understanding the things a company must do to handle a service in-house (and keep it running continuously), it becomes more evident why […]
https://www.touchsupport.com/outsourcing-technical-support-process-good-bad/
Outsourcing technical support to an outside provider is something that every business should consider. It doesn’t matter if your business is a fresh startup or a well-established corporation; there are good reasons for outsourcing for any business. But why are more and more organizations outsourcing technical support? ... Disadvantages of ...
https://www.journalofaccountancy.com/issues/1998/jun/antonuci.html
What are the advantages and disadvantages of looking outside the company to manage and support IT? Outsourcing proponents cite several reasons for choosing outside vendors. Access to state-of-the-art technology. The volatility of information technology can quickly make IT skills obsolete.
http://www.computereconomics.com/article.cfm?id=1724
Desktop Support Outsourcing Takes a Hit Companies can reduce costs through outsourcing the desktop support function, but caution is advised as service received by IT users can decline as well. In this Research Byte we assess the five-year trend in frequency of desktop support outsourcing to understand the current climate surrounding this strategy.
https://www.quora.com/What-are-the-advantages-and-disadvantages-of-outsourcing-IT
Can you imagine? According to Forrester, about 1 in 8 companies spend over 50% of their software budgets on custom development. So, which is better? Outsourcing or in-house software development? Many companies try a variety of approaches. Some of ...
https://redmondmag.com/Articles/2014/09/01/Should-You-Outsource.aspx
The Computer Economics Outsourcing Statistics 2014 report, published this summer, included a chart that tracked the use of desktop support by organizations with more than $50 million in revenues ...
http://www.clearcube.com/downloads/english/CC-IDCBenefitsofOutsourcingPaper.pdf
– 5 – Evaluating the Benefits of IT Outsourcing Internal Desktop Support The complexity of today’s desktop computing environment has led to significant costs associated with maintaining and operating desktop hardware and software. IDC surveyed 400 business-unit managers and 200 IS managers in the United States as part of its Desktop Cost ...
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