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https://forums.macrumors.com/threads/apple-outsourcing-tech-support.546955/
Aug 20, 2008 · I recently had the opportunity to call Apple Tech Support. I only needed basic information such as the date my APP expires. I was forwarded to a call center in India where the idiot could not understand anything I said. The issue was mutual. After 20 minutes of wasted time I …
https://www.inc.com/erik-sherman/what-you-can-learn-about-outsourcing-from-apple.html
Jan 19, 2012 · Outsourcing Don'ts Learned From Apple The company's latest supplier responsibility report is out. And it's something every entrepreneur wanting to outsource should read.
https://www.engadget.com/2006/03/09/apple-to-outsource-tech-support-to-india/
Mar 09, 2006 · The India Times reported today that Apple is planning to set up a massive tech support center in Bangalore, India its first tech support center outside of Cupertino. The article says that Apple ...Author: Jan Kabili
https://www.entrepreneur.com/article/233485
Apr 30, 2014 · Don't Outsource Customer Support Just Yet. Next Article ... Apple’s team shows what support can be. Each Apple employee is highly knowledgeable about the …
http://www.applematters.com/article/out-of-india-apples-outsourcing-woes/
Jun 15, 2006 · The plan, announced in March, was to have a 3,000 employee technical support center in India to support Apple’s operations. In the midst of a nation-wide debate about outsourcing, it seemed that Apple had clearly seen the benefits and made a move to cut costs while exploring new markets abroad. Or so we thought.
https://www.quora.com/How-much-does-it-cost-Apple-to-provide-customer-support
Jan 27, 2017 · I recently wrote answer to How many minutes would I need to log with Apple technical support before it costs them more than the retail value of an iPhone 7? and the numbers are roughly transferrable. I wouldn’t expect you to spend any more than tw...
https://www.forbes.com/sites/forbesleadershipforum/2012/01/25/the-real-reason-the-u-s-doesnt-make-iphones-we-wouldnt-want-to/
Jan 25, 2012 · America does not produce iPhones here because we, the average middle-class American family, demand that Apple outsource its production to China. The 10 largest shareholders of Apple …Author: Forbes Leadership Forum
https://www.investopedia.com/articles/investing/090315/10-major-companies-tied-apple-supply-chain.asp
Apple has hundreds of such suppliers willing to abide by the terms Apple sets forth. What's more, by outsourcing its supply-chain and assembly operations, Apple can do what it does best ...
https://www.entrepreneur.com/article/228315
Sep 11, 2013 · The tech giant outsources hundreds of thousands of manufacturing jobs to countries like Mongolia, China, Korea and Taiwan. But Apple apparently doesn't outsource these jobs to …Author: Benjamin Kabin
https://www.cgsinc.com/en/business-process-outsourcing/technical-support
We provide follow-the-sun global support in more than 25 languages 24x7x365. CGS outsourcing services include B2B and B2C tech support across your complete customer lifecycle. This includes product info, activations, installs, repairs, account management and warranty, remote, dispatch and field support.
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