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https://answers.microsoft.com/en-us/windows/forum/windows_7-performance/do-you-have-technical-support-in-the-us-or-is-it/84d5b351-d97c-e011-9b4b-68b599b31bf5
Nov 07, 2014 · Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.
https://www.informationweek.com/microsoft-outsources-tech-support/d/d-id/1088256
Apr 13, 2010 · Microsoft Outsources Tech Support Indian services giant Infosys will provide Redmond employees with help desk, infrastructure and application support. Microsoft is turning over its internal tech support to India's Infosys under a three-year agreement.Author: Paul Mcdougall
https://www.tenfold.com/what-is/11-reasons-companies-outsource-support-services
11 Reasons Why Companies Should Outsource Their IT Support Services Technology is the number one force changing the face of business. Constantly evolving and adaptive technology transforms the way companies function, perhaps nowhere more so …
https://news.microsoft.com/1996/01/02/microsoft-continues-to-outsource-internal-support-and-services/
Jan 02, 1996 · Microsoft Continues to Outsource Internal Support and Services. REDMOND, Wash., Jan. 2, 1996 — Microsoft Corp. is moving ahead with its comprehensive outsourcing policy, which seeks to contract everyday network management chores and PC procurement and repair to vendors that specialize in support for corporate computing systems.
https://www.zdnet.com/article/windows-10-security-heres-tech-support-scammers-latest-ploy-says-microsoft/
Aug 08, 2017 · Microsoft's data indicates that three million users each month are exposed to tech-support scams, with most of those affected coming from wealthier nations including the US, UK, Canada, Australia ...
https://www.cgsinc.com/en/business-process-outsourcing/technical-support
CGS outsourcing services include B2B and B2C tech support across your complete customer lifecycle. This includes product info, activations, installs, repairs, account management and warranty, remote, dispatch and field support.
https://www.forbes.com/sites/brianscudamore/2016/08/16/this-is-the-worst-customer-service-mistake-you-can-make/
Aug 16, 2016 · Yes - outsourcing your call center to another country will save you a few bucks, but it can come at the cost of customer trust and confidence. And this is inextricably linked to your bottom line: studies show that businesses that outsource their customer support see a direct drop in their market capitalization.Author: Brian Scudamore
https://www.31west.net/blog/5-biggest-us-companies-offshore-india/
Sep 07, 2017 · » 5 Biggest US Companies That Offshore to India As business realities change, a number of companies are adopting strategies to Offshore to India & help control costs, stay ahead of the competition, and offer innovative solutions without compromising on quality.4.8/5(5)
https://www.windowscentral.com/b2x-worldwide-customer-care-microsofts-lumia-and-feature-phones
Oct 05, 2016 · B2X, a customer care company based in Munich, Germany, has announced it will take over as the global customer service provider for Microsoft's Lumia and feature phones.
https://www.windowsphoneinfo.com/threads/outsourced-customer-service.272735/
Dec 12, 2019 · Windows 10: Outsourced Customer Service. Discus and support Outsourced Customer Service in Windows 10 BSOD Crashes and Debugging to solve the problem; Does Microsoft have any competent US based technical support, and if so, is this resource available to customers. Twice in the past month I have had...
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