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https://www.coursehero.com/file/14903370/3-1-eBay-Teaching-Notes/
eBay’s Outsourcing Strategy Teaching Note 1 Synopsis The case describes the evolution of eBay and its Customer Support function from the founding of the company in 1995 to late 2004. eBay began experimenting with outsourcing parts of its customer service in early 2002. The case is set in December, 2004 when Kathy Dalton, Operations Director, is scheduled to present in two weeks a new ...
https://www.chegg.com/homework-help/questions-and-answers/case-study-customer-support-outsourcing-ebay-p531-boyer-k-k-verma-r-2010--operations-suppl-q9686219
Question: Case Study: Customer Support Outsourcing @ Ebay, P.531 Boyer, K. K. & Verma, R. (2010). Operations & Supply Chain Management For The 21st Century. Case Summary Kathy Dalton Is Asked To Justify Outsourcing Customer Service Jobs In EBay.
https://community.ebay.com/t5/Archive-Selling/Why-Does-Ebay-Outsource-Customer-Service-Instead-of-Hiring/td-p/20255320
Why Does Ebay Outsource Customer Service Instead of Hiring Americans? vince.circo. ... In some countries they can get customer support for 1/6th of what they pay here. ... Ebay will never stop outsourcing. It isn't economically efficient. That's how business works, the one with the biggest profit wins.
https://community.ebay.com/t5/Archive-Buying-Selling-Basics/Outsourcing-customer-Service/td-p/2937806
Any company that outsource's their customer service calls to another country obviously don't care about its Community of clients.. I cannot understand anyone they transfer me too. EBAY customer service is terrible. How is someone going to help you when they cannot speak to you properly. Ebay is ...
https://www.chegg.com/homework-help/questions-and-answers/case-study-customer-support-outsourcing-ebay-p531-boyer-k-k-verma-r-2010--operations-suppl-q9691431
Question: Case Study: Customer Support Outsourcing @ Ebay, P.531 Boyer, K. K. & Verma, R. (2010). Operations & Supply Chain Management For The 21st Century. Executive Decisions What Will EBay's Senior Management Do With Kathy Dalton's Proposed Three-tiered Outsourcing Strategy?
https://www.coursehero.com/file/p7oousi/The-authors-have-found-it-useful-to-put-the-case-in-an-historical-context/
The authors have found it useful to put the case in an historical context, ... (in the role of Kathy Dalton) going to present at the outsourcing strategy meeting in two weeks and why? When companies like Dell are reducing outsourcing in some areas, should eBay be considering expanding outsourcing?
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