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https://www.zdnet.com/article/child-support-it-failures-savaged/
Jul 03, 2006 · The Child Support Agency (CSA) IT system has been branded one of the "worst public administration scandals in modern times" after it was revealed the cost will now rise to £1.1bn.Author: Andy Mccue
https://en.wikipedia.org/wiki/Electronic_Data_Systems
In 2004, EDS was criticized by the UK's National Audit Office for its work on IT systems for the UK's Child Support Agency (CSA), which ran seriously over budget causing problems which led to the resignation of the CSA's head, Doug Smith on 2004-11-27. The system's rollout had been two years late and following its introduction in March 2003 the ...Revenue: US$22.1 billion (2007)
https://www.computerworld.com/article/2567198/eds--it-upgrade-caused-software-glitch-at-u-k--agency.html
Some 40,000 computers in the U.K. Department for Work and Pensions were cut off from their network last month when an IT technician erroneously installed a software upgrade, according to EDS.
https://www.independent.co.uk/news/business/news/nuclear-option-threat-to-eds-as-it-races-to-sort-out-child-support-agency-fiasco-533979.html
Nov 21, 2004 · 'Nuclear option' threat to EDS as it races to sort out Child Support Agency fiasco ... Sunday 21 November 2004 01:00 ... after the disastrous introduction of …
https://en.wikipedia.org/wiki/Child_Support_Agency
The Child Support Agency (CSA) was a delivery arm of the Department for Work and Pensions (Child Maintenance Group) in Great Britain and the former Department for Social Development in Northern Ireland.Launched on 5 April 1993, the CSA failed to implement the Child Support Act 1991 and subsequent legislation fairly leaving tens of thousands of non residential parents paying out more than …
https://publications.parliament.uk/pa/cm200405/cmselect/cmworpen/44/44i.pdf
May 2004 with the aim of examining “the performance of the Child Support Agency, with particular reference to the Agency’s compliance and enforcement regime”. 4 4. 5As a result of the call for evidence 16 memoranda were received. The Committee subsequently took oral evidence from academics, organisations representing clients, the
https://www.theregister.co.uk/2004/04/26/child_support_agency_it_failure/
Apr 26, 2004 · UK gov holds EDS to account over crap CSA system ... By John Oates 26 Apr 2004 at 11:11 ... Staff at the Child Support Agency are using pocket calculators to …
https://www.information-age.com/eds-admits-csa-bungle-290356/
18 November 2004 A £456 million computer system developed for the UK government’s Child Support Agency (CSA) was “badly designed, badly tested and badly implemented”, according to an internal memo written by the company that built the system.. The memo, sent by a manager at services giant Electronic Data Systems (EDS), came to light during a hearing of the Parliamentary Commons Select ...
https://www.computerweekly.com/news/2240062052/Child-Support-Agency-a-history-of-IT-failure
The crisis-ridden Child Support Agency (CSA) has a history of IT failure. It was not just the technology that caused difficulty but the management of its introduction.
https://www.computerworld.com/article/2566427/problems-bedevil-eds-case-management-project-for-u-k--s-child-support-agency.html
Problems Bedevil EDS Case Management Project for U.K.'s Child Support Agency $806.5M system should be unplugged if flaws aren't fixed, says legislative report
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