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https://en.wikipedia.org/wiki/Electronic_Data_Systems
In 2004, EDS was criticized by the UK's National Audit Office for its work on IT systems for the UK's Child Support Agency (CSA), which ran seriously over budget causing problems which led to the resignation of the CSA's head, Doug Smith on 2004-11-27. The system's rollout had been two years late and following its introduction in March 2003 the ...Revenue: US$22.1 billion (2007)
https://www.information-age.com/eds-admits-csa-bungle-290356/
18 November 2004 A £456 million computer system developed for the UK government's Child Support Agency (CSA) was "badly designed, badly tested and badly implemented", according to an internal memo written by the company that built the system. The memo, sent by a manager at services giant Electronic Data Systems (EDS), came to light during a hearing of the Parliamentary Commons Select Committee
https://www.theguardian.com/society/2006/feb/09/childrensservices.politics
Feb 09, 2006 · The Child Support Agency (CSA) was launched on April 5 in a bid by the Conservative government to recoup the cost of paying benefits to nearly 900,000 single parents, most of …Author: David Batty
https://en.wikipedia.org/wiki/Child_Support_Agency
The Child Support Agency (CSA) was a delivery arm of the Department for Work and Pensions (Child Maintenance Group) in Great Britain and the former Department for Social Development in Northern Ireland.Launched on 5 April 1993, the CSA failed to implement the Child Support Act 1991 and subsequent legislation fairly leaving tens of thousands of non residential parents paying out more than …
https://www.computerweekly.com/news/2240062052/Child-Support-Agency-a-history-of-IT-failure
The crisis-ridden Child Support Agency (CSA) has a history of IT failure. It was not just the technology that caused difficulty but the management of its introduction.
http://www.childsupportanalysis.co.uk/information_and_explanation/computer/eds.htm
Last week Andrew Smith, the Secretary of State for Work and Pensions, said he had negotiated a settlement with EDS in the long-running dispute about the Child Support Agency computer system. EDS will have to pay the DWP up to £30m for delays to the system.
https://www.independent.co.uk/news/business/news/nuclear-option-threat-to-eds-as-it-races-to-sort-out-child-support-agency-fiasco-533979.html
Nov 21, 2004 · UK Edition. US Edition ... 'Nuclear option' threat to EDS as it races to sort out Child Support Agency fiasco ... after the disastrous introduction of a £456m computer system at …
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http://www.childsupportanalysis.co.uk/information_and_explanation/world/history_uk.htm
History of child support in the UK. This page is being evolved as part of a long-term project. I ask anyone with useful material to get in touch at: [email protected]. The territories concerned
https://www.democraticunderground.com/discuss/duboard.php?az=view_all&address=102x1023252
The disruption is the latest in a line of government technology failures and follows last week's resignation of the head of the Child Support Agency, part of Mr Johnson's empire, after the disastrous introduction of an EDS system contributed to only one in eight parents receiving the correct amount. <snip>
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