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https://fitsmallbusiness.com/start-and-manage-a-helpdesk/
Nov 21, 2019 · Help desk professionals manage customer service requests and address support tickets. Often, they also use specific software which, when used properly, can save time, effort, and money. Creating a help desk service consists of assessing your needs, training staff, and giving them tools to help them respond to customer concerns before the competition does.
https://blogs.manageengine.com/help-desk/servicedesk/2014/01/22/the-top-five-steps-to-a-highly-effective-it-help-desk-in-2014.html
Jan 22, 2014 · Effective surveys are commonly designed to take end user input on the timeliness of response and resolution, effectiveness of the resolution, communication and attitude of the help desk staff, but you could include questions that are more directly tied …
https://www.callcentrehelper.com/ten-top-tips-for-managing-your-helpdesk-better-504.htm
2. Establish service level management. Put in place some form of service level management by establishing the services provided by your helpdesk or service desk and aligning your IT provision more closely with the broader requirements of the business.
https://books.google.com/books/about/How_to_Manage_the_IT_Helpdesk.html?id=BW7am71XAP8C
Title: How to Manage the IT Helpdesk: A Guide for User Support and Call Centre Managers Computer weekly professional series How to Manage the IT Helpdesk: A Guide for User Support and Call Centre Managers, Noel Bruton Managing Cultural Differences Series
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