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https://www.forbes.com/sites/adrianswinscoe/2015/02/02/how-to-implement-an-effective-proactive-customer-service-strategy/
Feb 02, 2015 · How To Implement An Effective Proactive Customer Service Strategy Or Transform Your Customer Experience By Making Your Customer Service Proactive – Part 3
https://www.zendesk.com/resources/customer-service-skills/
Whether you’re interviewing or brushing up your customer service skills for your resume, it’s good to remember that most customer support managers aren't just interviewing for technical skills. They'll be looking for team members that can demonstrate real customer service skills.
https://www.salesforce.com/blog/2013/02/long-term-customer-service-strategies.html
Feb 28, 2013 · Customer wants and needs — they must be considered at every step. The goal of any service strategy should be to systematize — to institutionalize — a customer service program that’s well established, for the long term, in the culture of the company. …
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