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https://blog.masterytcn.com/2013/03/12/questioning-techniques-to-enhance-customer-service/
Mar 12, 2013 · Asking questions demonstrates to the customer you are recognizing their unique needs and shows you are interested in their well-being. Make sure you are empathetic to customer’s needs and mindful that they are expecting you to help correct issues or questions regarding your organization.
https://www.amazon.com/Effective-Questioning-Techniques-Pinpoint-Development/dp/1882181298
Effective Questioning Techniques presents effective questioning tactics, strategies and techniques. It helps customer service representatives to more effectively identify their customers' needs and establish rapport with them by learning how to properly use questions to develop information and immediately pinpoint the root causes of problems.Author: Timothy F. Bednarz
https://citl.illinois.edu/citl-101/teaching-learning/resources/teaching-strategies/questioning-strategies
Questioning Strategies Planning questions. Effective questioning sessions in classroom require advance preparation. While some instructors may be skilled in extemporaneous questioning, many find that such questions have phrasing problems, are not organized in a logical sequence, or do not require students to use the desired thinking skills ...
https://beyondpenguins.ehe.osu.edu/issue/energy-and-the-polar-environment/questioning-techniques-research-based-strategies-for-teachers
Mar 29, 2013 · The following print and online resources can help you learn more about effective questioning techniques and implement them in your practice. School Improvement Research Series: Classroom Questioning This document from the Northwest Regional Educational Laboratory summarizes research findings on questioning techniques. Effective Questioning ...
https://study.com/academy/lesson/teaching-questioning-techniques-for-reading-comprehension.html
Effective Instructional Strategies for Teachers ... Teaching Questioning Techniques for Reading Comprehension Related Study Materials. ... Study.com Customer Service FAQs: Login, Cost & Support ...
https://www.teachthought.com/pedagogy/4-questioning-strategies-effective-thoughtful-teaching/
4 Questioning Strategies For Effective & Thoughtful Teaching by Paul Moss This is the first article in a series of 4 discussing strategies to assist in becoming a better teacher. Each article is based around a poster that I have up in my classroom, with each poster having 4 sections that deal with a general …
https://www.comm100.com/blog/customer-service-training-activities.html
Assign one role-player to be the customer service agent, and the other to be the customer. Then have them move through each of the five steps, encouraging them with the next step if they seem stuck. Afterwards, ask your judges to discuss how the customer service agent handled each step, and to come up with their own diagnosis.Author: Carla Jerez
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