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https://www.techrepublic.com/article/five-easy-steps-to-boost-help-desk-communication/
Five easy steps to boost help desk communication. by Jeff Dray in CXO on October 23, 2000, 12:00 AM PST Why trust and encouragement are crucial in building user relationships ...Author: Jeff Dray
http://helpdeskindex.com/help-desk-communication-techniques.php
Finally, a really good way for a Help Desk person to work with and communicate with a Help Desk customer is via some type of remote access. The later versions of Microsoft Windows offer what is called "Remote Assistance". Users can allow your support professionals to access the user's machines and perform actions for the user to solve issues.
https://www.visionhelpdesk.com/7-steps-for-effective-help-desk-call-handling.html
Apr 21, 2016 · In order to give that help efficiently, the help desk agent needs to be proficient on call handling. Call handling is the process, from start to finish, of greeting the customer, troubleshooting, diagnosing the issue, providing an effective resolution and saying goodbye to the customer.
http://ptgmedia.pearsoncmg.com/images/9780789752406/samplepages/9780789752406.pdf
Effective Help Desk Specialist Skills Darril R. Gibson 800 East 96th Street Indianapolis, Indiana 46240 USA ... CHAPTER 1 Introduction to Help Desk Support Roles 6 CHAPTER 2 Communication Skills 42 CHAPTER 3 Personal Skills 80 ... Effective Questioning Skills ...
https://www.visionhelpdesk.com/leading-its-communication-via-the-service-desk.html
Jul 02, 2016 · Good communication is not just about being human or nice, although that helps particularly when it comes to a Service Desk communicating with irate users during a service outage. Good communication is about being professional, responsive, effective and efficient, ideally in an environment of and mutual respect, trust and transparency.
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