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https://www.techrepublic.com/article/12-qualities-of-successful-support-techs/
Effective prioritizing requires the support tech to have detailed knowledge of each employee's role in the organization, a thorough understanding of …
https://techbeacon.com/app-dev-testing/5-secrets-managing-technical-teams
Managing technical teams is more art than science. If you don't believe me, try to measure productivity of individual software engineers within an agile process! Through trial and error, reading, and long discussions with technical people, I've cobbled together the following five secrets to successfully managing technical teams: 1.Author: Kevin Mcgibben
https://www.itbusiness.ca/news/eight-strategies-to-build-a-strong-tech-support-team/11594
Technical support workers can act as a company’s frontline ambassadors of good will and play a vital role in client retention. However tech support teams are most effective when themselves supported by company programs that respond to their needs, says an industry insider.
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