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https://www.salesforce.com/products/service-cloud/best-practices/customer-support-teams/
All it takes is one step, one change, one right hire, one system, one policy at a time, and a complete focus on your customers and their satisfaction. An empowered customer support team, where employees are armed with responsibility and feel they are making a contribution to the success, soon translates into customer loyalty.
https://blog.teamwork.com/build-your-customer-support-team-teamwork-desk/
Jul 31, 2017 · Building an effective customer support team is much more than just hiring the right people. You need to put in a lot of work clarifying the selection process before you even read the first résumé. Here’s how to build the best possible customer support team from scratch.
https://www.helpscout.com/helpu/customer-support-department/
Make sure you are providing a framework for your support team to share customer feedback with your product team and others. Support your team Your customer support team is fielding the good, the bad and the ugly day in and day out, so treat them with the respect they deserve. They are also the voice of your customer, so involve them in product ...Author: Mathew Patterson
https://www.shrm.org/hr-today/news/hr-magazine/1017/pages/how-to-use-technology-to-support-remote-teams.aspx
Similarly, the team ends the workweek on Fridays with a 30-minute virtual meeting to recap the week’s happenings and share customer feedback. Teleconferencing alone may not be adequate to keep ...Author: Arlene S. Hirsch
https://www.bartleby.com/essay/Building-and-Managing-an-Effective-Technical-Support-PK8DPFBZRFA
Jan 07, 2018 · Building and managing an effective technical support team requires tremendous sensitivity to the needs of personnel. The technical support team needs solid leadership that is transformational in style because of the importance of empowering employees.
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