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https://twiki.cern.ch/twiki/bin/view/EGEE/DirectUserSupport
Direct User Support The work group purpose is to consolidate and coordinate all the User-centric , application oriented support activities in EGEE. The DUS work group responsibilities is related with the daily and direct support of user requests.
https://core.ac.uk/display/44201832
With the GGUS infrastructure, EGEE provides a portal where users can find support in their daily use of the Grid. The current use of the system shows that the goal has been achieved with success. The Grid user support model in EGEE can be captioned "regional support with central coordination".Author: Torsten Antoni and Alistair Mills
https://core.ac.uk/display/44201204
With the GGUS infrastructure, EGEE provides a portal where users can find support in their daily use of the grid. The current use of the system has shown that the goal has been achieved with success. The grid user support model in EGEE can be captioned ‘regional support with central coordination’.Author: T Antoni, D Bosio and A Mills
https://www.afs.enea.it/asantoro/EGEE-II-Activity-TEC-AFS_Pool_Users_1-2.doc
EGEE project has incorporated these services into the Computing Element portion of the Glite middle-ware. User Mapping and Pool Accounts. GRID user authentication relies on X509 certificates. Each user belongs to a Virtual Organization (VO), to a group within that VO and, optionally, having a specific role.
https://www.egeetouch.com/support/travel-padlock-video
DIGIPAS TECHNOLOGIES INC. 200 Spectrum Center Drive, Suite 300 Irvine, CA 92618 Tel : (1) 949 558 0160 Fax: (1) 949 271 5701
https://www.egeetouch.com/support/catalog-manual
DIGIPAS TECHNOLOGIES INC. 200 Spectrum Center Drive, Suite 300 Irvine, CA 92618 Tel : (1) 949 558 0160 Fax: (1) 949 271 5701
https://www.ogf.org/OGF20/materials/830/IanBird-EGEE-UserForum.pdf
EGEE-II INFSO -RI-031688 User Support • GGUS –now well established –Use continues to grow –Most ROCs provide dedicated effort to manage the process –similar to operator on duty teams –Setting up user support advisory groups to steer the priorities
https://cds.cern.ch/record/1103667/files/egee-pub-2008-001.pdf
Overview of the 3rd EGEE User Forum The 3rd EGEE User Forum1, held from 11-14 February in Clermont-Ferrand (France), attracted more than 300 participants with more than 100 presentations, 19 demos and 36 posters. The User Forum has become a key annual event for the project, allowing the users of the EGEE infrastructure and
http://user.itsupport247.net/
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https://user.itsupport247.net/
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