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https://en.wikipedia.org/wiki/Electronic_performance_support_systems
An electronic performance support system (EPSS) is any computer software program or component that improves user performance.. EPSSs can help an organization to reduce the cost of training staff while increasing productivity and performance. They can empower employees to perform tasks with a minimum amount of external intervention or training.By using this type of system an employee ...
https://blog.userlane.com/electronic-performance-support-system-epss-vs-lms/
Dec 11, 2018 · An Electronic Performance Support System (EPSS) is a digital adoption platform that was developed specifically to boost software adoption. Unlike generic learning management systems, interactive electronic performance support has two specific objectives: Allow anybody to use software as an advanced user. Increase feature and software adoption.Author: Andy Mura
https://msu.edu/~sleightd/epss_copy.html
New systems with integrated performance support: New systems with integrated performance support are designed with no reference to an existing system, and with performance support built in. They support a wide variety of job tasks, instead of narrow ones, as do the stand-alone tools described above.
https://msu.edu/~sleightd/epssyn.html
What is Electronic Performance Support and What Isn't? Deborah Alpert Sleight, 1993 . There are many computerized tools and instructional programs that people claim are performance support systems, but which sometimes are not. What makes a program an electronic performance support system (EPSS)?
https://elearningindustry.com/performance-support-more-than-just-training
May 31, 2014 · Performance Support Is Actually More Than Just Training. Imagine going for training on how to use a piece of new machinery that your company has decided to invest in. 2 months later, the first shipment comes in.
https://blog.capterra.com/top-5-employee-performance-support-software/
Just randomly quoting 5 tools seems a bit awkward to me. Ontuitive to my knowledge no longer exists and walkme is a webapp / single app support tool only. My biggest bets would be Assima and tt performance suite that both create an integrated performance support environment for any app (desktop + web) plus non IT.
https://academy.whatfix.com/performance-support-systems/
But Why do you Need Electronic Performance Support Systems? Performance support systems have one principal aim – to improve performance and productivity. Anyone using an EPSS and confronting an immediate job-related problem can get it resolved in the simplest, and the quickest way possible.
https://files.eric.ed.gov/fulltext/EJ848437.pdf
Electronic Performance Support Systems EPSS exists as stand-alonesystems or as systems embedded in the work process. Stand-aloneelectronic performance support is made available to the user while the work is on-going but requires the user to seek or pull information by querying. Many times this information is dis-played alongside work ...
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