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https://www.groovehq.com/support/customer-service-email-tips
This customer service email tip isn’t an insult. Instead, it’s about clarity and empathy. Complex or technical concepts somehow get even more complex within the framework of a customer email. When you need to explain a difficult idea or instruction, don’t write it as if you were sharing it with a coworker. Rather, use the ELI5 technique.Author: Melissa Rosen
https://www.dailywritingtips.com/how-to-send-tactful-emails-from-a-technical-support-desk/
How to Send Tactful Emails from a Technical Support Desk By Ali Hale. I work in technical support, which has given me many opportunities to develop the skill of phrasing things carefully. If you’re in an IT department or technology company, you doubtlessly have to deal with emails from irate people who’ve just spent hours struggling with a ...
https://www.nimble.com/blog/writing-better-support-emails-for-humans/
Chase Clemons (currently rocking customer support at 37signals) has written an ebook full of practical advice about writing world-class customer service emails.. Some of his best points and examples are summarized in this post. We think these techniques will be particularly useful for small companies, where everyone on the team might be handling customer service and support requests.
https://support.google.com/mail/?hl=en
Official Gmail Help Center where you can find tips and tutorials on using Gmail and other answers to frequently asked questions. Gmail Help. Sign in. Google apps. ... Add another email account to the Gmail app. Change your Gmail settings. Change email notifications. Can't sign in to your Google Account.
https://www.groovehq.com/support/customer-service-email-templates
Using customer service email templates. Customer service email templates have the power to add hours back into your day. Maybe you’ve been copying and pasting the same text every day. Or perhaps you won’t let your new customer service agent send a support email without approving it first. Either way, you’ve been wasting precious time.Author: Melissa Rosen
https://businesscasualcopywriting.com/how-to-write-a-support-email-when-something-goes-wrong/
Dec 22, 2015 · Writing a support email is never easy, since you need to find the proper balance of apologetic and quickly getting the problem solved. Depending on how it’s written, a support email could either lose you a customer or lead to customer retention. Thanks for posting on this important topic that isn’t discussed as much.
https://engineering.humboldt.edu/resources/technical-communication/email
Email Etiquette for Technical Communication . The purpose of this web page is to provide guidance for those using email for technical communication purposes. Guidelines. Email can be convenient to use for communicating because email is fast, cheap, easy to use and is …
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