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https://www.dellemc.com/content/dam/digitalassets/active/en/unauth/manual-warranty-informations/services/h4273-premium-support.pdf
EMC PREMIUM SUPPORT The following chart lists the service features of Premium Support provided under EMC’s warranty and/or maintenance terms. Premium Support is available as to: 1. EMC® Equipment which is identified on the EMC Product Warranty and Maintenance Table as: including Premium Support during the applicable warranty period; or
https://www.parkplacetechnologies.com/knowledge-center/blog/emc/how-to-renew-emc-supportand-when-not-to/
The usual EMC procedure is to offer additional basic, enhanced, or premium support as an option for years four and five. Customers must have purchased the initial three-year support package to qualify. EMC is generally eager to get customers to sign up for another two years, so proactive contact from the company is highly likely.
https://www.dellemc.com/en-us/services/support-services/index.htm
Dell EMC Support Services are built on a foundation of artificial intelligence (AI), machine learning and data analytics. Our Support Services are changing the way you look at saving time and increasing availability. Maximize productivity and uptime with the support expertise, insights and technologies we’re known for across the globe.
https://shop.dellemc.com/en-us/Product-Family/Dell-EMC-Products/Dell-EMC-Data-Protection-Suite/p/DellEMC-Data-Protection-Suite-Software
Gain the benefits of a comprehensive data protection solution with Dell EMC Data Protection Suite. This offering meets the needs of organizations of all sizes, protecting data and applications residing in on-premises or multi-cloud environments. ... ProSupport for Enterprise (formerly Enhanced, Premium Support) 24x7 remote technical support ...
https://cloudadvisors.zendesk.com/hc/en-us/articles/360015445894-Standard-Enhanced-Premium-Support-Packages
Premium Service Level Agreement: $7000 per month per firm. Includes all Enhanced Level Agreement Services plus: Named Support Resource available 8 x5 phone/email during business hours (8 am - 4 pm PST) with 2 hours First Response SLA; Front of the Line Data Entry Services - skip the Standard & Enhanced service level queue
https://shop.dellemc.com/en-us/Product-Family/PowerProtect-Products/Dell-EMC-PowerProtect-Software/p/DellEMC-PowerProtect-Software
Dell EMC PowerProtect Software configurations come with a 3 year Enhanced Hardware Warranty. ... Support Services; ProSupport for Enterprise (formerly Enhanced, Premium Support) 24x7 remote technical support, options for next business day or 4-hour mission critical onsite response, automated issue detection, self-service case initiation, and ...
https://www.cds.net/storage-server-network-maintenance/dell-emc/server-network-support.html
When Dell EMC has ended official support for a server model, CDS will continue to look after it according to your business requirements. By extending the life of your server you lower your total cost of ownership (TCO) and increase your return on …
https://i.dell.com/sites/doccontent/legal/service-descriptions/en/Documents/dell-emc-prosupport-one-for-data-center-EN.pdf
Dell EMC ProSupport One for Data Center v.2.0 March 30, 2018 Service Description Dell EMC ProSupport One for Data Center Introduction Dell EMC1 is pleased to provide Dell EMC ProSupport One for Data Center (the “Service(s)” or “Support Services”) in accordance with this Service Description (“Service Description”).Your quote from Dell EMC (the “Quote”) will …
https://www.cds.net/services/support-levels/premium.html
Support Levels. Basic. Enhanced. Premium. Personalized. ... We are the world's largest provider of third party support services to EMC customers. The CDS Lab. CDS maintain an in-house lab for testing data center products to destruction. Training Services.
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