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https://www.dellemc.com/content/dam/digitalassets/active/en/unauth/manual-warranty-informations/services/h4274-enhanced-support.pdf
EMC ENHANCED SUPPORT The following chart lists the service features of Enhanced Support provided under EMC’s warranty and/or maintenance terms. Enhanced Support is available as to: 1. EMC® Equipment which is identified on the EMC Product Warranty and Maintenance Table as: including Enhanced Support during the applicable warranty period; or
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https://www.dellemc.com/en-us/services/support-services/index.htm
Dell EMC Support Services are built on a foundation of artificial intelligence (AI), machine learning and data analytics. Our Support Services are changing the way you look at saving time and increasing availability. Maximize productivity and uptime with the support expertise, insights and technologies we’re known for across the globe.
https://abtechtechnologies.com/emc-enhanced-support
Abtech Technologies’ EMC Enhanced Support Life are designed to protect and support mission-critical EMC storage hardware. By providing support for EMC hardware well beyond the manufacturer’s End-of-Life declaration, we help our customers extend the value of their equipment.Location: 2042 Corte Del Nogal Carlsbad, CA, 92011 United States
https://shop.dellemc.com/en-us/Product-Family/Dell-EMC-Products/Dell-EMC-Data-Protection-Suite/p/DellEMC-Data-Protection-Suite-Software
Gain the benefits of a comprehensive data protection solution with Dell EMC Data Protection Suite. This offering meets the needs of organizations of all sizes, protecting data and applications residing in on-premises or multi-cloud environments. ... ProSupport for Enterprise (formerly Enhanced, Premium Support) 24x7 remote technical support ...
https://www.rsa.com/en-us/services/rsa-product-and-customer-support
Personalized Support Services. Many organizations require a higher level of technical service and program support in order to successfully address their information security challenges. To meet this demand, RSA offers Personalized Support Services options designed to complement RSA Link® and enhanced maintenance contracts.
https://www.parkplacetechnologies.com/knowledge-center/blog/emc/how-to-renew-emc-supportand-when-not-to/
The usual EMC procedure is to offer additional basic, enhanced, or premium support as an option for years four and five. Customers must have purchased the initial three-year support package to qualify. EMC is generally eager to get customers to sign up for another two years, so proactive contact from the company is highly likely.
https://i.dell.com/sites/doccontent/legal/service-descriptions/en/Documents/dell-emc-prosupport-one-for-data-center-EN.pdf
the right to change the Service and support option covering the Dell EMC Product from ProSupport One to ProSupport upon written notice to the Customer. The Scope of This Service The features of this Service include: Access on a 24x7 basis (including holidays)2 to a senior level Dell EMC technical support resource from the Dell EMC Customer
https://blog.dellemc.com/en-us/fish-on-dell-emc-nets-enhanced-and-expanded-redfish-support-for-poweredge/
By incorporating Redfish support into the iDRAC RESTful API, Dell EMC can provide: Increased simplicity and usability using JSON and OData data expression; Enhanced management security with HTTPS-based encrypted communications; A RESTful programmatic interface that can easily be controlled through scripts
https://shop.dellemc.com/en-us/Product-Family/PowerProtect-Products/Dell-EMC-PowerProtect-Software/p/DellEMC-PowerProtect-Software
Dell EMC Data Domain DD9300: Take control of modern data protection when you transform backup, archive, and disaster recovery with the enterprise-ready Dell EMC Data Domain DD9300. Dell EMC PowerProtect DD Virtual Edition: DD VE is a software-defined version of Dell EMC Data Domain that is apt for ROBO, entry and cloud environments.
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