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https://www.dellemc.com/en-us/services/support-deployment-technologies/secure-remote.htm
Secure Remote Services (formerly ESRS) is a secure, two-way connection between Dell EMC products and Dell EMC Customer Support that helps customers avoid and resolve issues up to 73% faster 1. It is completely virtual and offers flexibility for enterprise environments of any size.
https://education.emc.com/main/common/documents/ks_articles/security_and_emc.pdf
2.2 EMC Secure Remote Support (ESRS) Gateway The EMC Secure Remote Support Gateway enables fast, secure remote support. ESRS (1.0) was generally available in January, 2006. Security features include encryption, authentication, and access and audit, allowing customers to meet corporate and industry security compliance regulations.
https://www.dellemc.com/en-us/collaterals/unauth/technical-guides-support-information/2014/06/docu37728.pdf
16 EMC Secure Remote Support Release 2.28 Site Planning Guide Overview About ESRS EMC® Secure Remote Support (ESRS) is an IP-based automated connect home and remote support solution enhanced by a comprehensive security system. ESRS creates both a unified architecture and a common point of access for remote support activities performed on your EMC products.
http://doc.isilon.com/onefs/8.1.1/help/en-us/ifs_c_configuring_esrs.html
You can configure support for EMC Secure Remote Services ( ESRS) on the Isilon cluster. ESRS is now configured for the entire cluster with a single registration, as opposed to one node at a time as in previous versions of OneFS. Before configuring ESRS on OneFS, at least one ESRS Virtual Edition Gateway server (ESRS v3 server) must be installed and configured. The ESRS v3 server acts as the …
https://www.dellemc.com/en-us/collaterals/unauth/technical-guides-support-information/services/docu37726.pdf
The EMC® Secure Remote Support (ESRS) provides a secure, IP-based, distributed remote service support solution that provides command, control, and visibility of remote support access.
https://www.dellemc.com/en-us/collaterals/unauth/technical-guides-support-information/2012/12/docu31220.pdf
Secure Remote Support Gateway (ESRS1) to EMC Secure Remote Support (ESRS2) and have questions about the changes in security management and certificate policy. Readers of this guide are expected to be familiar with the following ... authorization for ultra-high security remote support.
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