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https://www.providesupport.com/blog/positive-phrases-and-empathy-statements-for-customer-service/
Mar 01, 2018 · Everyone working in customer service knows that words are incredibly powerful, and some of them can truly either make or break customer service experiences. The infographic offers 12 positive phrases and empathy statements to use for …
https://study.com/academy/lesson/examples-of-empathy-statements-in-customer-service.html
Examples of Empathy Statements in Customer Service. ... Try refreshing the page, or contact customer support. ... Empathy Statements. Now, ...
https://aircall.io/blog/customer-happiness/how-to-win-your-customers-with-empathy/
When it comes to sales and customer service, cognitive empathy plays a huge role. Dealing with customers, especially if they have a problem or complaint, can be solved much faster and easier by using empathetic statements, being patient, and showing consideration. Phrases That Convey Empathy to Customers
https://www.fluentu.com/blog/business-english/call-center-english/
The customer has to calm down or else the representative will terminate the call. The customer feels as if the representative is treating him or her as a child who does not know how to behave. The end of the call completes the negative experience for the customer. The call center representative wants to put the customer on hold. What!
https://medium.com/@lauraclick/31-empathetic-statements-for-when-you-dont-know-what-to-say-edd50822c96a
Nov 01, 2017 · Although these statements sound good in theory, they rarely do much to help the other person feel better. ... 31 Empathetic Statements for When You Don’t Know What to Say. ... How to Show Empathy.Author: Laura Click
https://www.callcentrehelper.com/the-top-25-positive-words-and-phrases-1847.htm
In a service environment, the language that we use has a huge impact on customer emotions. In a sales environment this is even more critical. Here we have not only put together a list of the top 25 positive words to improve customer service, but we have also done the same for positive phrases and empathy statements.
https://www.answers.com/Q/Examples_of_Empathy_statement
Sep 17, 2014 · Some examples of empathy statements include: "I'm so sorry for that inconvenience. ... The best words are the ones offering support. ... Empathy statements that you may use as a customer service ...
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