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https://financesonline.com/10-important-kpis-and-metrics-your-customer-support-team-should-be-using/
Learn about customer support KPIs and metrics your business should be measuring and find the best customer support software to help you measure these KPIs. ... Call Abandonment Rate, and Employee Engagement (to see if your employees/team members are satisfied with their jobs), among others. ... Business Intelligence Key Performance Indicators ...Author: Nestor Gilbert
https://opsdog.com/resources/5-it-support-kpi-examples-for-it-managers/
IT Key Performance Indicator Example # 4: Support Tickets Closed per Employee. Use the Support Tickets Closed per Employee KPI for the IT Department to measure the division between the number of customer support tickets resolved, or closed and the total number of employees processing and resolving customer support tickets.
https://www.cio.com/article/3166010/how-to-track-employee-well-being-as-a-kpi.html
How to track employee well-being as a KPI Healthy organizations start with healthy employees. The good news is that there is a way to measure well-being like any other key performance indicator.Author: Sharon Florentine
https://www.clearpointstrategy.com/18-key-performance-indicators/
A good KPI should act as a compass, helping you and your team understand whether you’re taking the right path toward your strategic goals. To be effective, a KPI must: Be well-defined and quantifiable. Be communicated throughout your organization and department. Be crucial to achieving your goal. (Hence, key performance indicators.)
https://www.klipfolio.com/resources/kpi-examples/support
Support KPIs and Metrics gives your support team insight into their efforts and aids them in bringing their work to the next level, always knowing where they stand. Free 5 minute KPI lessons delivered to your inbox every day for 5 days
https://kpidashboards.com/kpi/
We've assembled a collection of sample metrics and key performance indicators (KPIs) that you can use as a starting point. By Department and Industry We have KPIs for both common departments as well as all 20 of the US Government's major industry categorizations.
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