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https://trainingmag.com/content/implementing-performance-support-solutions%e2%80%94end-user%e2%80%99s-perspective
Performance support platforms (also known as EPSS) can be powerful tools for enabling almost instant performance of IT procedures. Corporations consider such solutions to resolve proficiency challenges while reducing training costs. From the end-user’s perspective, the introduction of an embedded performance solution can be challenging and even intimidating. Considering users’ perspective ...
https://opsdog.com/resources/5-it-support-kpi-examples-for-it-managers/
Poor dissemination of IT information on end-user-focused FAQ and IT resource channels; To keep values low for this IT Key Performance Indicator, look to improve performance management practices and keep customer, or end-user-facing FAQs and other self-service tools up-to-date on what end-users can do to fix IT issues themselves.
https://elearningindustry.com/performance-support-more-than-just-training
May 31, 2014 · Performance Support Is Actually More Than Just Training. Imagine going for training on how to use a piece of new machinery that your company has decided to invest in. 2 months later, the first shipment comes in.
https://www.aternity.com/end-user-experience-monitoring/
Aternity End User Experience Montoring provides Self-healing and visibility into the end user experience of every cloud, SaaS, thick client, or enterprise mobile app in your portfolio, running on any physical, virtual, or mobile device
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