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https://www.computereconomics.com/article.cfm?id=1690
ERP Support Staffing Influenced by More Than User Count ERP systems can be major investments requiring substantial effort for implementation. Yet many organizations do not realize that the total cost of ownership of an ERP system is composed largely of ongoing support. While initial license fees and consulting services required to implement the system are one-time investments, the cost of ...
https://www.computereconomics.com/article.cfm?id=2193
ERP Support Staffing Metrics Range Widely. For many IT organizations, enterprise resource planning (ERP) systems make up a large part of the application portfolio, and understanding the support requirements of these systems is important for managing overall staffing levels within IT. ... ERP Support Staffing Ratios, there is a wide range of ERP ...
https://fscavo.blogspot.com/2009/08/optimizing-erp-support-staffing-in.html
Aug 26, 2009 · We purchased the study "ERP Support Staffing Ratios". It was very helpful. Question - We are implementing an new ERP system, and bringing it up a little at a time. We are trying to get a benchmark for the minimum ERP IT support staff that would be …Author: Frank Scavo
https://fscavo.blogspot.com/2008/04/erp-support-staffing-ratios.html
Apr 15, 2008 · In addition, we analyze the allocation of ERP support staff to specific job functions. Based on these statistics, we conclude with recommendations for optimizing ERP staffing levels to better manage costs and improve user satisfaction. The full report, ERP Support Staffing Ratios, is available for purchase. There is also a free executive ...Author: Frank Scavo
http://www.lucidfusion.com/clients/sage/PartnerTools/trunk/ASSETS/files/2009%20I_1234292639.pdf
driver of the ERP support staffing ratio. • At the median, systems with 500+ users enjoy a 60% improvement in support staff productivity over systems with 200-500 users. • Corollary: if an organization is maintaining multiple ERP systems, it will realize support …
https://community.spiceworks.com/topic/936427-it-support-to-end-user-ratio
May 07, 2015 · One works solely on database and ERP management and integration, so 3 actual support staff for around 200 people. Comes out to about 1:66. We're constantly busy, and very often overwhelmed. When there are big projects, it's often difficult to find time for everything. In our environment, we could definitely use another one or two support staff.
http://blog.thehigheredcio.com/it-staffing-ratios-benchmarks/
Oct 31, 2012 · IT staffing ratios benchmarks should be checked each year against your own IT staffing ratios to be sure you still match up with current IT staffing trends. As important as it is to check industry specific IT staffing ratios benchmarks, you should also consider the cross-industry benchmarks because your industry may be lagging overall trends.
https://www.slideshare.net/pini/stki-ratios-2014-v1
Mar 25, 2014 · IT Staffing ratios in many domains: security, storage, servers (system), erp, portals, OCIO and more ... graph or portion of graph 3 PC Support Ratios • Support Per PC for FTE • Support per Employee for FTE Total Support per PC Third – ImageSecond LevelService Desk Per FTE 100150025018825 percentile 1263200450315Median 247400056758975 ...
https://hr.toolbox.com/question/staff-ratios-022311
I have been task to do staff ratios for an organization that employs 362 employees. Half of the complement is Core(around 262) and now we wish to find out how much support staff is needed to support the core staff of 262+. Support department are HR, Finance, Communication and Marketing, IT and Shared services. Thanks regards Bame Lekoko HR...
https://www.gartner.com/en/documents/1338430/toolkit-erp-support-models-and-staff-planning-presentati
Use the presentation components in this Toolkit to prepare presentations that educate and guide business leaders, end users and IT personnel responsible for designing and staffing an ERP/business application support organization.
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