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https://en.wikipedia.org/wiki/Business_Process_Framework_(eTOM)
The Telecom Operation Map (TOM) was extended in 2001 to eTOM, an acronym for Enhanced Telecom Operations Map. The process model eTOm was renamed "Enhanced Telecom Operations Map (eTOM)," and in 2013 to "Business Process Framework (eTOM)." There have been many versions of eTOM. Version 14 was published in May 2014.
http://www.terena.org/activities/tf-noc/meeting3/slides/110628-eTOMandITIL.pdf
Operations process area • The operations process area is the traditional heart of the SP enterprise, and of the eTOM framework. It includes all operations processes that support the customer (and network) operations and management, as well as those that enable direct customer operations with the customer. These
https://www.tmforum.org/wp-content/uploads/2015/03/HP_OSSAssuranceSuiteV1_4_ProductsAssessment_eTOM__CertificationReport_V1.4.pdf
Dec 19, 2011 · eTOM 8.0 and SID 9.0: HP Service Manager V7.11 with Telco Extensions V1.0 for SID and eTOM support and configured using HP Operations Orchestrations (HP OO) to automate Diagnostics and Resolutions of Incidents HP TeMIP V6.1 with TeMIP Client V6.3 and HP Universal Correlation Analyzer for Event Correlation
https://www.cisco.com/c/en/us/products/index.html
Cisco offers a wide range of products and networking solutions designed for enterprises and small businesses across a variety of industries.
https://www.slideshare.net/RobertBratulic/telecommunication-business-process-etom-flows
Jul 06, 2015 · Telecommunication Business Process - eTOM Flows 49,228 views . Share; Like ... Response 1.1.1.4 Selling 1.1.1.5 Order Handling 1.1.1.9 Retention & Loyalty eTOM Level2 Request-to-Answer Operations Operations Support & Readiness Fulfillment Assurance Billing & Revenue Mgmt Customer Relationship Management Service Management & Operations Supplier ...
https://upcommons.upc.edu/bitstream/handle/2099.1/7616/Master%20Thesis%20Final%20Version.pdf
Operations Systems and Software (NGOSS) initiative. It aims to deliver a framework for rapid and flexible integration of Operation and Business Support Systems in telecommunications and throughout the wider communications industry. The enhanced Telecom Operations Map (eTOM) is a key part of NGOSS. It plays an
https://biz-performance.blogspot.com/2014/02/etom-process-framework-enhanced-telecom.html
Feb 21, 2014 · The Operations Process Area is the heart of eTOM. It includes all operations processes that support the customer operations and management, as well those that enable direct customer operations with the customer. These processes include both day-to-day and operations support and readiness processes.Author: Biz Blog
https://www.slideshare.net/ahmedselim_eg/etom-and-itil-engagements
Mar 17, 2017 · This presentation gives an overview about the eTOM (enhanced Telecom Operations Map) Framework and ITIL (Information Technology Infrastructure Library) and how they relate to different IT/Telecom project engagements.
https://www.servicenow.com/products/it-operations-management.html
Single data model Optimize service operations with a unified, cloud-based platform across operations and service management. Modern user experiences Increase productivity with a modern experience on a common platform across ITOM, ITSM, ITBM, ITAM, CSM, and Security Operations.
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