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https://www.bmc.com/blogs/sla-template-examples/
Dec 24, 2019 · There are several ways to write an SLA. Below is a mock table of contents (TOC), which you can use as a starting template for writing your own service level agreements. Now, I’ll break down each section with a few details and examples. 1.0 Service Level Agreement. The first page of your document is simple yet important. It should include:
https://seqlegal.com/blog/software-support-slas
Written contracts covering the provision of software support services often incorporate some kind of service level agreement, or SLA for short. If you have been tasked with preparing or negotiating a software support SLA, and are looking for some guidance, this post should help you.
https://www.techdonut.co.uk/it-support/it-support-contracts/sample-service-level-agreement
Sample service level agreement A service level agreement (SLA) forms part of the contract between your business and its IT supplier The SLA sets out what levels of service are acceptable and - crucially - explains what compensation you will receive if the IT supplier fails to meet these levels.
This Agreement represents a Service Level Agreement ("SLA" or "Agreement") between Company name and Customer for the provisioning of IT services required to support and sustain the product or service. This Agreement remains valid until superseded by a revised agreement mutually endorsed by the stakeholders.
https://it.nc.gov/document/service-level-agreement-application-development-support
Service Level Agreement for Application Development & Support . Associated Files. ads.pdf
http://www.pnmsoft.com/wp-content/uploads/2013/07/PNMsoft-Software-Maintenance-and-Support-Level-Agreement.pdf
PNMsoft (The “Vendor”) Software Maintenance and Support Level Agreement (SLA) 1. Subject to the full payment of the Software and maintenance fees, technical support shall be provided by telephone, e-mail and via the Vendor’s web site to up to 5 individuals …
https://cdn.ttgtmedia.com/searchSecurity/downloads/SAASSLA.pdf
EXHIBIT X - SERVICE LEVEL AGREEMENT (SLA) for Software as a Service Contracts City of Seattle CONTRACT FOR This Service Level Agreement template is adopted by City Purchasing Policy for Software as a Service (SaaS) solutions and serves as a supplemental document to the City contract with the Vendor. SaaS
http://www.jollytech.com/download/Jolly-Technical-Support-Plan-Service-Level-Agreement.pdf
This Agreement represents a Service Level Agreement “SLA” or “Agreement” between Jolly Technologies Inc. (“Service Provider” and [Customer Name] “Customer” , together referred to as “Stakeholders”, for the provisioning of IT services required to support and to sustain Jolly software …
http://www.uservices.umn.edu/sites/uservices.umn.edu/files/best_practice_service_level_agreements.doc
Sample U Services IT Service Level Agreements. Included in this section are sample Service Level Agreements for IT services. University Services Infrastructure Support. 1.0 - Service Level Agreement Overview. This is a Service Level Agreement (SLA) between University Services Information Technology (USIT) and Facilities Management (FM) Twin ...
https://www.givainc.com/wp/sample-it-help-desk-service-level-agreement-sla.cfm
Jan 01, 2014 · Implementing Service Level Agreements - IT Service Desk - The critical element in service delivery Sample Service Level Agreement (SLA) Service Desk/Help Desk Best Practices Assessment Questions Help Desk Staffing Models - Simple Analysis Can Save You Money How Does Your Help Desk Measure Up? - A Help Desk can cut costs and enhance productivity.
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