Find all needed information about Exlibris Support. Below you can see links where you can find everything you want to know about Exlibris Support.
https://exlidp.exlibrisgroup.com/
Forgot your password? Click here . Using your institution's group login? Set up your own user account here . RefWorks and Pivot Newcomers click here . Do you want to escalate a support case?
https://www.exlibrisgroup.com/services/support-services/
The Ex Libris Global Support Organization aims to provide world-class customer support by consistently meeting customer satisfaction while continuously improving our organizational efficiency. We support all Ex Libris products worldwide, hiring highly skilled professionals to provide the best service for …
https://knowledge.exlibrisgroup.com/Cross_Product/Support/030_Salesforce/Support_Portal_User_Guide
To receive updates from Ex Libris about your Ex Libris products and other updates, you can opt in to messages of your choosing. For example, if you wish to receive updates about SFX, you can now elect to receive those updates by updating your preferences in the Support Portal. See also, Setup Email Preferences to Subscribe to Ex Libris Mailing ...
https://knowledge.exlibrisgroup.com/Cross_Product/Support/010_Working_with_Ex_Libris_Support
Jun 10, 2019 · Working with Ex Libris Support (click here to open) is presented to new Ex Libris customers, and existing customers who have recently completed a new product implementation.. It includes the following topics: About Ex Libris Support; Using the Support Portal & System Status; Accessing Knowledge Resources
https://knowledge.exlibrisgroup.com/Alma/Product_Materials/050Alma_FAQs/General/Support
Ex Libris customers have access to our Salesforce Customer Portal, which allows customers to open, update, and track support Cases handled by Ex Libris Support. Each Case is assigned a Case number for tracking, and is included in all communications about a particular Case.
https://knowledge.exlibrisgroup.com/Cross_Product/Knowledge_Articles/Escalation_Policy
18 rows · Add a comment to the case (via the Ex Libris Support Portal), asking the assigned owner to …
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