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http://certmag.com/internal-and-external-help-desks-an-overview/
Jul 05, 2007 · Because of the prevalence of help desks, it is important for IT professionals to know the differences between internal and external help desks and when each type is appropriate. This will help provide a better understanding for the reasons behind the decision to keep the help desk internal or outsource to another company.
https://www.getapp.com/blog/different-help-desk-apps-for-internal-and-external-end-users/
You can use the same help desk service for internal and external end users, but most enterprises (especially bigger ones) use one tool for each. There's room for error, but, like most things, planning is key and if you do it right, you're unlikely to go astray. How to nail it. There's no hard and fast rule for this.
https://www.korcomptenz.com/blog/helpdesk-support-options
Jun 11, 2019 · Strict help desk hours, special support days with the help of various technology devices are some of the options smaller companies are exploring to understand their effectiveness. However, in reality, this new age onsite support has its repercussions that deems this model unfit in the long run.
http://www.sitehelpdesk.com/helpdesk/sitehelpdesk.htm
Feature rich service desk software solution suitable for use by any internal support function. From a link on your Intranet, this web browser based software provides your company employees with online support and self help even when you are not available.
https://www.zendesk.com/support/features/internal-customer-service/
Internal customer service is the support given by employees in departments in an organization like human resources and facilities to all employees of a company. Though employees are not always thought of as clients, employees need support too, and effective management of those needs improves job satisfaction and productivity within any organization
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