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https://training.gov.au/TrainingComponentFiles/ICA11/ICASAS420A_R1.pdf
ICASAS420A Provide first -level remote help-desk support Date this document was generated: 27 May 2012 Approved Page 2 of 9 ... ICASAS420A Provide first -level remote help-desk support Date this document was generated: 27 May 2012 Approved Page 3 of 9
https://www.indeed.com/q-First-Level-Helpdesk-Support-jobs.html
11,193 First Level Helpdesk Support jobs available on Indeed.com. Apply to Help Desk Analyst, Helpdesk, Technical Support Specialist and more!
https://www.greycampus.com/blog/it-service-management/it-support-what-are-the-different-levels
Jan 19, 2018 · Support methodology and Hand over methods to the next level. Tier I or Level 1, is the first support level accountable for basic issues. It is also known as first-line support, level 1 support, support line 1 and others to denote basic support function. The job of a Tier 1 support is to gather the customer’s data and to determine the issue.
https://community.spiceworks.com/topic/430268-what-is-level-1-level2-level-3-support
Jan 13, 2014 · Basically Level 1 is the first person. They are going to have to have to run you through the absolute elementary of issues. Usually these are the people that are going from some kind of script if you are calling into a large help desk or support. Level 2 usually is going a little 'farther'.
https://training.gov.au/TrainingComponentFiles/ICT/ICTSAS420_R1.pdf
ICTSAS420 Provide first-level remote help desk support Modification History Release Comments Release 1 This version first released with ICT Information and Communications Technology Training Package Version 1.0. Application This unit describes the skills and knowledge required to resolve first-level user support
https://www.indeed.com/q-Help-Desk-Level-1-Technical-Support-Help-Desk-1-jobs.html
12,061 Help Desk Level 1 Technical Support Help Desk 1 jobs available on Indeed.com. Apply to Help Desk Analyst, ... Remote. $17 - $19 an hour. ... Be the first to see new Help Desk Level 1 Technical Support Help Desk 1 jobs.
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