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https://en.wikipedia.org/wiki/Technical_support
Tier I (or Level 1, abbreviated as T1 or L1) is the initial support level responsible for basic customer issues. It is synonymous with first-line support, level 1 support, front-end support, support line 1, and various other headings denoting basic level technical support functions.
https://www.lawinsider.com/dictionary/first-line-support
First Line Support means the identification, diagnosis and correction of Errors by the provision of the following Support Services by help desk technicians sufficiently qualified and experienced to identify and Resolve the State's Support Requests reporting these Errors: (a) telephone and email assistance; and (b) access to technical information on the Contractor's website for proper use of the Software.
https://www.indeed.com/q-First-Line-Support-jobs.html
Boeing Commercial Airplane's 737 program is seeking a First-Line Flight Line Operations Manager to support our operations in Moses Lake, Washington. Boeing Commercial Airplanes is seeking a First-Line Manufacturing Manager to support our operations in Renton, WA. Manages, develops and …
https://www.thefreedictionary.com/1st+Line+Support
1st line support is done by our own staff VitensIMAGE (Assess External Effects Pipes) Remediation and replacement of risky pipes. 1st line support and management for the Trust Virtual server environment VMWare 1st Line Support 1st Line Support
https://www.answers.com/Q/What_is_the_difference_between_first_line_and_second_line_support
Sep 12, 2008 · First line support normally involves dealing with customers, clients or employees directly to resolve their issues. Normally the issues are fairly basic. Second line support should take over a support request once it has been established there is a problem with the supported 'system' and it is not to do with user training, user environment, etc.
https://www.mynextmove.org/profile/summary/43-1011.00
First-Line Supervisors of Office & Administrative Support Workers Also called: Accounting Manager, Customer Service Manager, Customer Service Supervisor, Office Manager What they do:
https://community.spiceworks.com/how_to/64557-difference-between-1st-2nd-and-3rd-line-support
1st Line Support – Generally Helpdesk – Job titles such as Helpdesk Operator, First Line Support, IT Call Desk - This role is generally phone or sometimes internet support based. Onsite requests are usually passed to the 2nd Line Support personnel.
https://answers.yahoo.com/question/index?qid=20111206124428AAz7Fuy
Dec 06, 2011 · Hi. Good question! I used to be a first line support agent at HP supporting a range of it issues for a uk client with a large user base. You will receive all the training required, plus the first thing you will learn is that if you don't know, it's ok!
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