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https://relate.zendesk.com/education/follow-sun-provide-great-global-support/
The “follow-the-sun” support model was originally developed to provide round-the-clock customer service and has by now been widely adopted by companies around the globe. Yet whether and when to adopt this support model is a question just about every growing business comes to face.
https://d16cvnquvjw7pr.cloudfront.net/resources/whitepapers/FollowTheSun_ebook.pdf
THE FOLLOW-THE-SUN SUPPORT MODEL 3 THE FOLLOW-THE-SUN SUPPORT MODEL The traditional “follow-the-sun” model is a type of global workflow in which issues can be handled by and passed between offices in different time zones to increase responsiveness and reduce delays. It was developed to provide round-the-clock customer service, literally
https://www.zendesk.com/blog/improve-remote-support-follow-sun-model/
May 04, 2017 · The sun never sets for businesses that rely on remote support, and global support, for customer service. The traditional “follow the sun” model is a type of global workflow in which issues can be handled by and passed between offices in different …Author: Tara Ramroop
https://www.business2community.com/brandviews/zendesk/improve-remote-support-follow-sun-model-01837080
The traditional “follow the sun” model is a type of global workflow in which issues can be handled by and passed between offices in different time zones, increasing responsiveness and reducing...
https://www.cazoomi.com/follow-the-sun/
What in the world is the “Follow-the-Sun” support model? The "Follow-the-Sun" support model is a structured model that works best for service desks that work around the clock. It’s a model that provides support for clients at all times of the day or night, every day.
https://www.mycustomer.com/community/blogs/sharad-mohan/follow-the-sun-lessons-in-delivering-24-hour-customer-support
A major factor is having access to immediate support when they unexpectedly need it most, which inevitably won’t coincide with your typical nine-to-five. Depending on the industry, businesses can work at varying hours throughout the day (and night), and if you have customers in multiple countries (if you’re online, then chances are you do), this means you really need to have 24-hour support.
https://josephdamiecki.blogspot.com/2012/01/benefits-of-follow-sun-model-for.html
Benefits of the Follow-the-Sun model for Technical Support. When working with a complex product which is deployed globally, it makes sense to consider the feasibility of utilizing a Follow-the-Sun model for Technical Support. Technical Support is the team that works escalated customer issues, those issues not easily solved by Level 1.Author: Joseph Damiecki
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