Find all needed information about Follow The Sun Support. Below you can see links where you can find everything you want to know about Follow The Sun Support.
https://relate.zendesk.com/education/follow-sun-provide-great-global-support/
By its basic definition, “follow-the-sun” means that support literally follows the sun—it’s a type of global workflow in which issues can be handled by and passed between offices in different time zones to increase responsiveness and reduce delays. In the early days of follow-the-sun,...
https://www.zendesk.com/blog/improve-remote-support-follow-sun-model/
May 04, 2017 · The truth is, follow-the-sun support is simply a method meant to satisfy customers, regardless of time or location, and that too can be a reality for even small- to mid-size businesses. It can also be achieved in a variety of ways.Author: Tara Ramroop
https://www.cazoomi.com/follow-the-sun/
The "Follow-the-Sun" support model is a structured model that works best for service desks that work around the clock. It’s a model that provides support for clients at all times of the day or night, every day.
https://d16cvnquvjw7pr.cloudfront.net/resources/whitepapers/FollowTheSun_ebook.pdf
The truth is, follow-the-sun support is simply a method meant to satisfy customers—regardless of time or location. This can be achieved in a variety of ways. For some companies, it means providing anytime, anywhere, 24/7/365 support—the original definition of the follow-the-sun model. But other companies may determine that they can meet their global support needs with other tactics.
https://www.mycustomer.com/community/blogs/sharad-mohan/follow-the-sun-lessons-in-delivering-24-hour-customer-support
That means our support teams often receive the bulk of their queries at the beginning and end of the day. And as a global business, with customers in over 140 countries, we need to be able to serve all of our customers no matter what time zone they’re in. Being everywhere means following the sun.
https://www.pluralsight.com/blog/it-ops/itil-study-guide-service-desk
Follow the Sun is a support model which works best for service desks that work around the clock, i.e 24 hours a day and 7 days a week. The organization which we are using in our example has offices spread worldwide and the Follow the Sun support model works wonderfully well for it.
http://abhinavpmp.com/2010/04/29/follow-the-sun-service-desk-model/
Follow the Sun is a support model which works best for service desks that work around the clock, i.e 24 hours a day and 7 days a week. The organization which we are using in our example has offices spread worldwide and the Follow the Sun support model works wonderfully well for it.
https://nearshoreamericas.com/time-zones-developing-dilemma-farshore/
Jan 07, 2011 · It might seem clever to setup a “follow the sun” business support model but reality sets in rather quickly when that model falls short of actually working. Business continuity and convenience are more important than a few theoretical dollars saved by using those farshore resource locations. Bring along the caffeine
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