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After spending five years working for a City of London Blue Chip "IT" department using an expensive SQL based helpdesk I set up my own company and decided on HESK. It was a great decision. Easy to install, configure, and use. Excellent support too. I cannot recommend this product highly enough.
https://blog.capterra.com/the-7-best-free-help-desk-software-tools/
Budget constraints preventing you from buying a help desk tool? Check out these top-rated free software options. As a customer service manager, you may be aware of the multiple benefits of help desk software.The software makes your ticketing process highly efficient, drastically reducing the time to resolve customer queries.
https://www.spiceworks.com/free-help-desk-software/
Spiceworks has many of the features you’d expect to see in an expensive helpdesk management / network monitoring package. In addition to the software is a community of geeks (yes I wear the badge proudly) and geekets to answer questions and help in solving even the most challenging problems. Somehow 5 stars just isn’t enough!!!!
Apr 27, 2014 · Web based help desk software. Free Help Desk is an open source, free, mobile ready, easy to use full featured helpdesk software using php and mysql.
https://www.zoho.com/desk/free-helpdesk-software.html
Zoho Desk is the best free customer service help desk software to help you put your customers first. Get upto 3 users, Email, Help Center & more on the Free Plan ... All the Helpdesk Essentials. ... our new free plan gives you 3 users free to help you get a head start with your customer support.
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