Free Product Support Policy

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Microsoft Office Customer Support Policy - Office Support

    https://support.office.com/en-us/article/Microsoft-Office-Customer-Support-Policy-96162163-b3aa-498b-bbbb-5e757b0f31da
    *While free support isn't available for 2019 products past the 60-day free support period or any Office 2016 and older product, our agents can help you with the following choices when you contact us: Upgrade to a new Office product. Our recommendation is Office 365, which includes free unlimited support among other benefits.

Microsoft Lifecycle Policy - support.microsoft.com

    https://support.microsoft.com/en-us/hub/4095338/microsoft-lifecycle-policy
    The Microsoft Lifecycle Policy gives you consistent and predictable guidelines for the availability of support throughout the life of a product.

MPN Partner support N-1 policy for on-premises products

    https://support.microsoft.com/en-us/help/4032154/mpn-partner-support-n-1-policy-for-on-premises-products
    MPN Partner support is for on-premises products, and they follow the N-1 support policy. The N-1 support policy enables only the newer on-premises products. N-1 includes the current product (N) and the previous product version (N-1). Older (N-2) products and any product where Mainstream Support has ended, are not entitled for support incident ...

Oracle Support Policies

    https://www.oracle.com/support/policies.html
    The Oracle Software Technical Support Policies document below is the primary document used to communicate Oracle's software support policies. These policies include Oracle's software support terms, as well as provide a description of Oracle's software technical support levels. The Oracle Hardware ...

Oracle Lifetime Support

    http://www.oracle.com/us/support/library/lsp-tech-chart-069290.pdf
    Lifetime Support Policy, Coverage for Oracle Technology Product December, 2019 Page 6 Oracle Business Transaction Management Releases (Formerly Amberpoint) Release GA Date Premier Support Ends Extended Support Ends Sustaining Support Ends SNMP Adapter 1.0.1.1 Feb 2010 Mar 2012 Not Available Indefinite

Support Policy for TechSmith Desktop Products

    https://support.techsmith.com/hc/en-us/articles/203732728-Support-Policy-for-TechSmith-Desktop-Products
    Oct 22, 2019 · TechSmith has a long history of providing high quality support for our products. To further improve our service, we are making some changes to our support offering to better reflect the needs of our customers around the world. This includes improved priority support, expanded hours, and international service.

Desktop Product Support - Nuance Communications

    http://nuance.com/product-support/policy.asp
    Support Post 90-day Product Support Warranty. Description Support is available for Nuance Desktop Software after the 90-day Product Support Warranty has expired at the per-Question rate listed below. Support post Product Support Warranty is only available for current and mature versions of Nuance Desktop Software.

Support Policy - Tripwire

    https://www.tripwire.com/customers/support-policy/
    Emergency support must be initiated by calling our support centers and following the automated process to page a support resource for the affected product. Our support levels and operating goals are outlined below. Please see our Support Polices for further details.

Support Policy - Inductive Automation

    https://support.inductiveautomation.com/?/iaenhancements/Policy
    Inductive Automation is dedicated to providing our customers with high quality product support. In order to ensure that your experience with our support system is consistent and effective, we provide the following support policy. Inductive Automation reserves the right to …



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