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https://www.cio.com/article/3268911/2-trends-reshaping-the-future-of-it-support.html
In the near future, support will become much more automated, but will also become much more customer-facing. This shift will minimize the traditional value that support teams provided to the enterprise. But it will be replaced by a much more critical value equation centered around the support of the customer experience.
https://intelligentbee.com/2018/11/01/future-of-technical-support-outsourcing/
Nov 01, 2018 · The Future of Technical Support Outsourcing . Technical Support Outsourcing Market Growth; Earlier this year, it was revealed that the technical support outsourcing marketing is growing steadily. It is set to achieve a CAGR of 8% by 2022, denoting that the industry is about to expand due to new technologies and higher demand from businesses.
https://corporate.support.com/blog/ces-spotlight-on-the-future-of-tech-support.html/
CES 2017 – Spotlight on the Future of Tech Support Every year in January, Las Vegas plays host to one of the largest trade events in the world — the Consumer Electronics Show (CES). This global gathering of consumer technologies draws more than 175,000 people to look at the latest and greatest in tech …
https://www.infoworld.com/article/2625654/the--better--future-of-tech-support.html
The (better) future of tech support 7 emerging 'hero' technologies should make it easier and less frustrating for tech support pros and users alike
https://www.helpscout.com/helpu/future-of-customer-support/
The future of customer support is unification and personalization: bringing together everything we know about the customer to personalize the customer support experience. Customers leave a trail with all kinds of different services used by businesses, from Shopify to Twilio to Wistia.Author: Scott Tran
https://it.slashdot.org/story/10/08/18/0140213/the-future-of-tech-support
The future of consumer tech support is that your increasingly senile neighbor is still going to call you every time she has a problem with her POS desktop inkjet printer that you helped set up back in 6th grade - only because your mom made you (since you're such a smart young man and I'm sure it won't take you more than half an hour) - even though you now live in a different state that is 3 time zones …4/5(105)
http://support.futuretech.us.com/
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