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https://intelligentbee.com/2018/11/01/future-of-technical-support-outsourcing/
Nov 01, 2018 · The Future of Technical Support Outsourcing . Technical Support Outsourcing Market Growth; Earlier this year, it was revealed that the technical support outsourcing marketing is growing steadily. It is set to achieve a CAGR of 8% by 2022, denoting that the industry is about to expand due to new technologies and higher demand from businesses.
https://www.cio.com/article/3268911/2-trends-reshaping-the-future-of-it-support.html
2 trends reshaping the future of IT support We are in the early stages of a broader transformation in how enterprise organizations look at the role of support.
https://www.infoworld.com/article/2625654/the--better--future-of-tech-support.html
The (better) future of tech support 7 emerging 'hero' technologies should make it easier and less frustrating for tech support pros and users alike
https://www.roberthalf.com/blog/the-future-of-work/the-future-looks-bright-for-technical-support-professionals
Mar 30, 2016 · The Future Looks Bright for Technical Support Professionals The Future Looks Bright for Technical Support Professionals. By Robert Half March 30, 2016 at 3:00pm For several years now, industry futurists have been predicting the death of technical support as we know it. However, recent research by HDI shows that, to paraphrase author Mark Twain ...
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