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https://www.dell.com/downloads/global/services/Dell_ProSupport_FRFR.pdf
Dell ProSupport Description du Service 1. PRÉSENTATION DES CONDITIONS GÉNÉRALES La présente Description du Service (« Description du Service ») est conclue entre pour le client (« vous » ou « Client ») et l'entité Dell mentionnée sur la facture du Client pour l'achat de ce Service (tel que défini ci …
https://www.dell.com/support/home/us/en/04?app=warranty
Enter your Service Tag, express service code or EMC product ID to check on your warranty status, additional coverage options such as accidental damage or …
https://community.spiceworks.com/topic/1982823-prosupport-vs-prosupport-plus
Apr 10, 2017 · Anyone have thoughts on Dell ProSupport vs ProSupport Plus? Looking at the comparison chart, it looks like the only applicable difference to most SMB customers would be accidental damage, which for servers is going to amount to power surges.
https://www.dellemc.com/content/dam/digitalassets/active/en/unauth/manual-warranty-informations/h4276-emc-prod-warranty-maint-table.pdf
ProSupport NBD None Dell EMC Cloud for Microsoft Azure Stack Platform Software 90 days; defective media replacement Support during warranty available with purchase of a maintenance support option ProSupport Plus ProSupport Plus NBD ProSupport 4HR/MC, ProSupport NBD None
https://i.dell.com/sites/csdocuments/Legal_Docs/fr/fr/dell-emc-prosupport-for-enterprise-sd-fr.pdf
• éligible à ProSupport pour entreprises au cours d’une période de maintenance ultérieure. 2. Logiciels Dell EMC identifiés dans le Tableau de maintenance et de garantie de produit Dell EMC ou sur votre Bon de commande comme éligibles à ProSupport pour entreprises au cours d’une période de maintenance.
https://www.dellemc.com/en-us/services/support-services/index.htm
Dell EMC Support Services are built on a foundation of artificial intelligence (AI), machine learning and data analytics. ... Our ProSupport Suite doesn’t just extend your IT team, it enables you to address issues before they impact your business. We are taking the “break” out of “break-fix." Support Services. Featured Services.
https://serverfault.com/questions/372793/whats-the-difference-between-dell-prosupport-gold-silver-missioncritical-etc-w
The severity level is determined by the Dell technician based on certain criteria. The warranty type that allows the request of an onsite technician for troubleshooting is called Onsite Diagnostics. This is an add-on warranty that can be purchased through your sales representative.
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