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https://www.cio.com/article/2437034/models-for-global-it-governance.html
Models for Global IT Governance You need a governance model for managing a global IT organization that supports clear decision making, oversight …Author: Richard Pastore
https://relate.zendesk.com/education/follow-sun-provide-great-global-support/
The model you choose, develop, and refine should be the one that works best for you and your customers. Going for global support. There are more than a few ways to provide the support your customers need, and if you’ve decided to take the leap and provide global support, you need to be prepared to follow through on that service level agreement.
https://d16cvnquvjw7pr.cloudfront.net/resources/whitepapers/FollowTheSun_ebook.pdf
Global Support 3 8. THE FOLLOW-THE-SUN SUPPORT MODEL 3 THE FOLLOW-THE-SUN SUPPORT MODEL The traditional “follow-the-sun” model is a type of global workflow in which issues can be handled by and passed between offices in different time zones to increase responsiveness and reduce delays. It was developed to
https://www.getronics.com/news-insights/whats-a-global-service-delivery-model-and-why-do-i-need-one/
When setting out on the journey to create these standardised processes it is important to note the many potential pitfalls along the way. Nevertheless, through careful planning, the adoption of a well thought out strategy, and the introduction of a Global Service Delivery Model (GSDM), global standardisation can be achieved and with it many benefits realised.
https://globalit.com/support/technical-support/
Global IT support technicians are able to conduct most support related issues remotely via a secured connection. Accessing your system utilizing our customer remote control applications eliminates the need to wait for a support technician to travel to your location, providing a faster resolution time frame.
https://www.opswat.com/blog/how-build-global-support-organization
Jan 28, 2015 · How to Build a Global Support Organization January 28, 2015 published by Dan Lanir One of my goals over the past few years has been to expand OPSWAT's support operations to overseas offices in order to better serve customers in their local time zone and to provide 24-hour support for our premium customers.
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