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http://www.businessdictionary.com/definition/software-support.html
Definition of software support: After-sales service provided by a software publisher or vendor in solving software conflicts and usability problems, and in supplying updates and patches for bugs and security holes in the program.
http://www.servicenetwork.org/wp-content/uploads/2016/01/IDC-Analysis-of-Global-Software-Support-Policies.pdf
Analysis of Global Software Support Policies Amy Konary Elaina Stergiades IDC OPINION When organizations purchase enterprise software such as database management systems, maintenance and support offerings play a key role not only in the decision process and realized benefits but also in the overall solution cost.
https://www.globalsoftwareinc.com/user
Financial Reporting Software for over 50+ ERP systems including Oracle, SAP, JD Edwards, Viewpoint, MRI Software, Ellucian and more. Global Software Inc Financial & Operational ERP Reporting Tools Toggle Menu
https://relate.zendesk.com/education/follow-sun-provide-great-global-support/
By its basic definition, “follow-the-sun” means that support literally follows the sun—it’s a type of global workflow in which issues can be handled by and passed between offices in different time zones to increase responsiveness and reduce delays.
https://globalsoftwarecorp.com/
Global’s commitment to the Public Safety Community has been forged through a 20 year partnership with law enforcement agencies nationwide. Global’s Software is field proven, full–featured, adaptable and affordable. We support Police, Fire and EMS professionals every step of the way.
https://www.qualitydigest.com/inside/quality-insider-article/case-study-six-sigma-software-support-environment.html
The software support structure has many nice features, including a web-based ticket capture system. Customers complete a data-capture screen for incidents and requests-for-service. Tickets are automatically routed to the support team queue via e-mail and are dispersed by a queue coordinator.
https://answers.microsoft.com/en-us/windows/forum/windows_10-security/global-computer-support-llt-a-scam/668b2029-41e3-4aa3-a152-649007e72b81
Aug 25, 2016 · Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.
https://www.hidglobal.com/support/technical-support-case
HID Global is committed to superior customer service. We need just a few more details to get the right person in touch with you. ×
https://en.wikipedia.org/wiki/Global_information_system
A global information system (GIS) is any information system which attempts to deliver the totality of measurable data worldwide within a defined context. Common to this class of information systems is that the context is a global setting, either for its use or development process.
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