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https://relate.zendesk.com/education/follow-sun-provide-great-global-support/
The model you choose, develop, and refine should be the one that works best for you and your customers. Going for global support. There are more than a few ways to provide the support your customers need, and if you’ve decided to take the leap and provide global support, you need to be prepared to follow through on that service level agreement.
https://www.getronics.com/news-insights/whats-a-global-service-delivery-model-and-why-do-i-need-one/
When setting out on the journey to create these standardised processes it is important to note the many potential pitfalls along the way. Nevertheless, through careful planning, the adoption of a well thought out strategy, and the introduction of a Global Service Delivery Model (GSDM), global standardisation can be achieved and with it many benefits realised.
https://d16cvnquvjw7pr.cloudfront.net/resources/whitepapers/FollowTheSun_ebook.pdf
Global Support 3 8. THE FOLLOW-THE-SUN SUPPORT MODEL 3 THE FOLLOW-THE-SUN SUPPORT MODEL The traditional “follow-the-sun” model is a type of global workflow in which issues can be handled by and passed between offices in different time zones to increase responsiveness and reduce delays. It was developed to
https://www2.deloitte.com/content/dam/Deloitte/be/Documents/technology/201411_Belgium%20-%20AMS%20SAP%20Leaflet%20(1).pdf
Optimise your SAP support Application Management Services for SAP November 2014. Content ... and model, support processes outsourcing partner, ... maintenance or creating a remote on-shore or global delivery model to manage costs and improve service levels. …
https://www.slideshare.net/jnoble100/establishing-24x7-support-operations
Apr 06, 2013 · 1. Establishing 24x7 Global Support Operations Author – Jason Noble ([email protected]) Support Global 24x7Service Excellence 2. Introduction Establishing global 24x7 client & application support 1. Benefits 2. Costs 3. Challenges 4.
https://www.slideshare.net/Agcristi/accentures-own-erp-production-support-model
Apr 22, 2010 · Planning for and sustaining high performance Accenture’s Own ERP Production Support Model . ... Accenture's Own ERP Production Support Model 1. ... conducts training support via a single global network not only updates to the system itself, and distributes communications to and a …
https://www.ciosummits.com/media/solution_spotlight/IBM_SharedServices_Whitepaper.PDF
operational models to better support their strategic direction. ... tional and common activities into a GIBS model. The GIBS model is a global, centralized organization built on the principles of global process ownership, highly trained global resources, consolidated technologies, end …
https://www.infosys.com/digital/insights/Documents/application-maintenance-support.pdf
support, and steady state support once the application has stabilized. We provide all types of support levels i.e. L1, L2, L3, and L4 support during the warranty / hyper care phase, and L2, L3, and L4 support during the steady state support. Brief description of different support options are given below: L1: It is the initial level of maintenance
https://slidemodel.com/free-powerpoint-templates/free-global-network-concept-powerpoint/
The template slides of Free Global Network Concept for PowerPoint are the unique display of vector infographics. It shows the globe and overlapping interconnection of devices and applications around the earth. This PowerPoint is useful for giving presentation on global networks related topics.5/5(1)
https://servicestrategies.com/wp-content/uploads/presentations/nokia_sspa_presentationv7.ppt
Nokia Standard Presentation Template - A4 v. 4 2000/01/05 Eric Beasley Fixed RGB values for Nokia logo NO Security Label ... continues to play a major role in a solution sale Customers want Nokia “First Call- Final Resolution” Nokia Support Model: Early 2003… Global CRM Tool Escalation Path Transactions Decrease 25% 75% Reactive Product ...
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