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https://www.projectmanagement.com/blog-post/19646/A-checklist-to-setup-a-post-production-support-team
We didn’t have a proper checklist in place for this part of the transition. I believe the reason for this is that production support is an area where we don’t put in a lot of emphasis. The whole team is focused on the deployment and go-live activities that the post production support gets little attention.
https://www.healthit.gov/sites/default/files/tools/nlc-ehr-implementation-go-live-planning-checklist.docx
☐ Plan with the support team what to do if things go really wrong ☐ Have paper process backup ready in the event of downtime or significant system issues ☐ Identify situations or points where go-live needs to be stopped ☐ Notify patients of impending go-live a few weeks in advance of when their first visit after go-live will occur.
http://www.schoolhealthcenters.org/wp-content/uploads/2011/06/9-Go-Live-Planning-Tips-for-Success.pdf
Go-Live Planning Although many activities may remain to complete on the implementation plan before final “Go-Live”, a detailed plan for the actual Go-Live event should be planned and developed at the earliest opportunity. Many of the Go-Live tasks will take time to prepare for, and all activities must be carefully coordinated
http://excitehealthpartners.com/health-it-solutions/go-live-support/
Go-Live Support As a company we understand a Go-Live is a complex undertaking with varying need and we are prepared to assist with any implementation no matter the size, software or timeline. With our large network of HIT professionals we are able to staff Go-Lives faster than other consulting firms in the industry, with a 24-72 hour turn around.
http://it.emory.edu/onbase/go-live-support/index.html
Preparing for go-live is one of the most important steps in the process. Here are some things to keep in mind as you prepare: 1. Develop test scenarios to ensure that all critical features work as expected. 2. Develop a list of users and their roles. 3. Develop an effective communication plan so stakeholders will know what will happen and when. 4.
https://www.theshelbygroup.com/happens-go-live-three-steps-ensuring-success/
Mar 17, 2015 · However, technology is only a means to an end result, and the go-live date is only a point in time. Whether you are pushing out an upgrade, adding new features, or rolling out an entirely new platform, looking beyond go-live to overall organizational goals will get you on the path to long term success. Go-live is really just phase one.
http://meetings.hayesmanagement.com/blog/post-go-live-stabilization-4-challenges-and-tips-for-success
Oct 14, 2015 · Post Go-live Stabilization: 4 Challenges and Tips for Success. ... Here are four key challenges you can expect to encounter after you are live and some helpful tips for successful post go-live stabilization. Support Center Tickets: ... you will also need to be prepared to plan for training after you are live in the system. The training needs ...
http://www.projectperfect.com.au/package/reference_material/Readiness%20Checklist%20-%20Go%20Live.pdf
22-Jan-09 Readiness Checklist – Go Live Page 4 of 4 • Process to advise users of progress on issues they raise Rollout • There are acceptance criteria, and criteria can be measured • Someone has authority to decide to go live or abort • An IT Deployment Plan been signed off
BMAG is expanding and transforming into a new organization known as Continuous Improvement and Business Advisory Services (CIBAS). BMAG has provided extensive support for the President’s five Strategic Initiatives and the newly imagined CIBAS will play an important role in supporting the four faculty-led committees of the Strategic Plan process in addition to providing services beyond ...
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